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HP Color LaserJet 4600 series troubleshooting


To better help our customers - this HP Color Laserjet 4600 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Troubleshooting process and printer error messages
    • Troubleshooting process
    • Pre-troubleshooting checklist
    • Troubleshooting flowchart
    • Troubleshooting power-on
    • Status messages
    • Warning messages
    • Error messages
    • Critical error messages
    • Alphabetical printer messages
    • Numerical printer messages

  • Paper path and print quality troubleshooting
    (paper jams)
    • Paper path troubleshooting
    • Jams
    • Jam locations
    • Jam locations by error message
    • Paper jam recovery
    • Avoiding paper jams
    • Persistent jams
    • Paper transport troubleshooting
    • Multiple pages are fed
    • Paper is wrinkled or folded
    • Paper is skewed
    • Image formation troubleshooting
    • Print quality problems associated with media
    • Overhead transparency defects
    • Print quality problems associated with the environment
    • Print quality problems associated with jams
    • Print quality troubleshooting pages
    • Understanding color variations
    • Color selection process
    • Matching colors
    • Using color
    • Color options
    • Adjusting color balance

  • Image and repetitive defects troubleshooting
    • Image defects
    • Repetitive defects troubleshooting

  • Interface, control panel, and troubleshooting tools
    • Interface troubleshooting
    • Communications checks
    • EIO troubleshooting
    • AUTOEXEC.BAT standard configurations
    • Printer Job Language (PJL) commands
    • Control panel troubleshooting
    • Printing a menu map
    • Information menu
    • Paper handling menu
    • Configure device menu
    • Diagnostics menu
    • Service menu
    • Tools for troubleshooting
    • Embedded Web server
    • To access the embedded Web server
    • Printer Status and Alerts software
    • Printer configuration page
    • Supplies status page
    • Usage page
    • Event log

  • Diagnostics and engine resets
    • Diagnostics flowchart
    • Engine diagnostics
    • Individual diagnostic tests
    • Test pages
    • Engine test page
    • Formatter test page
    • Engine resets
    • Cold reset
    • NVRAM initialization
    • Hard disk initialization
    • Calibration bypass
    • Calibrate Now
    • Service menu
    • Accessing the Service menu


C9660A HP Color LaserJet 4600 Supplies
Part Number Description Price
YIELD BLACK TONER $134.57
YEILD BLACK TONER (COMPATIBLE) $92.51
YIELD CYAN TONER $167.80
YEILD CYAN TONER (COMPATIBLE) $115.36
YIELD YELLOW TONER $167.80
YEILD YELLOW TONER (COMPATIBLE) $115.36
YIELD MAGENTA TONER $167.80
YEILD MAGENTA TONER (COMPATIBLE) $115.36
FIRMWARE For HP Color Laserjet products $125.00
256MB, 168-pin SDRAM DIMM memory module $95.00
Image fuser assembly - Bonds toner to paper with heat - For 220 to 240VAC operation RFQ
Image fuser assembly - Bonds toner to paper with heat - For 220 to 240VAC operation RFQ
Replacement for part RG5-6468-040CN Paper pickup assembly - Tray 2 paper pickup assembly $143.50
Image fuser assembly - Bonds toner to paper with heat - For 100 to 127VAC operation $379.58
Image fuser assembly - Bonds toner to paper with heat - For 100 to 127VAC operation $273.00
Image fuser assembly - Bonds toner to paper with heat - For 220 to 240VAC operation $352.88
Image fuser assembly - Bonds toner to paper with heat - For 220 to 240VAC operation $320.00
Formatter PC Board - For duplex printers only $630.85
Formatter PC Board - For duplex printers only $730.00
Black toner cartridge - For the LaserJet 46XX series $216.25
Black toner cartridge - For the LaserJet 46XX series - For sale in Europe ONLY $216.25
Black toner cartridge - For the Color LaserJet 46XX series printers $150.00
YEILD BLACK TONER (COMPATIBLE) $106.59
Cyan toner cartridge - For the LaserJet 46XX series $292.13
Cyan toner cartridge - For the LaserJet 46XX series - For sale in Europe ONLY $292.13
Cyan toner cartridge - For the Color LaserJet 46XX series printers $185.00
YEILD CYAN TONER (COMPATIBLE) $144.21
Yellow toner cartridge - For the LaserJet 46XX series $292.13
Yellow toner cartridge - For the LaserJet 46XX series - For sale in Europe ONLY $292.13
Yellow toner cartridge - For the Color LaserJet 46XX series printers $185.00
YEILD YELLOW TONER (COMPATIBLE) $144.21
Magenta toner cartridge - For the LaserJet 46XX series $292.13
Magenta toner cartridge - For the LaserJet 46XX series - For sale in Europe ONLY $292.13
Magenta toner cartridge - For the Color LaserJet 46XX series printers $185.00
YEILD MAGENTA TONER (COMPATIBLE) $144.21
HP LaserJet 4600 Image Transfer - Electrostatic transfer belt assembly with cleaning cloth $320.00
Image fuser assembly - Bonds toner to paper with heat - For 100 to 127VAC operation $273.00
Image fuser assembly - Bonds toner to paper with heat - For 100 to 127VAC operation $273.00
Image fuser assembly - Bonds toner to paper with heat - For 220 to 240VAC operation $270.00
Image fuser assembly - Bonds toner to paper with heat - For 220 to 240VAC operation $270.00
External JetDirect 300X LAN interface module - Interfaces a parallel printer to an ethernet 10Base-T (RJ-45) or 100Base-TX (RJ-45) LAN $240.00
JetDirect connectivity card - Has one USB port, one serial (DB9) port, and one LocalTalk port $183.65
JetDirect connectivity card - Has one USB port, one serial (DB9) port, and one LocalTalk port - Plugs in one of the EIO slots on selected DesignJet and LaserJet printers $245.00
40GB EIO hard drive $338.80
40GB EIO hard drive $338.80
10GB minimum, 20GB maximum EIO hard disk - Can be installed in printers with EIO slots - Provides mass storate capability for downloading fonts and macros - May also hold print jobs. $340.00
JetDirect 615N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $145.00
JetDirect 615N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $145.00
JetDirect 615N internal print server (10Base-T and 100Base-TX) LAN interface board - Plugs into peripheral EIO slot - Has a RJ-45 connector. $135.00
HP JetDirect 680N internal wireless IEEE-802.11b (Wi-Fi) print server - Plugs into peripheral EIO slot $497.00
JetDirect 620N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $305.00
JetDirect 620N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $305.00
HP JetDirect 620n internal print server - 10BaseT and 100BaseTX LAN interface board - Plugs into peripheral EIO slot - Has an RJ-45 connector $305.00
500-sheet paper feeder assembly - Includes the paper feeder base assembly and 500-sheet paper cassette tray $327.00
MP/Tray 1 assembly - Front drop-down Multipurpose/Tray 1 assembly $68.00
Image transfer kit - For HP Color LaserJet 4600 series - Electrostatic transfer belt (ETB) assembly $326.80
Image transfer kit - For HP Color LaserJet 4600 series - Electrostatic transfer belt (ETB) assembly $320.00
Image fuser assembly - Bonds toner to paper with heat - For 100 to 127VAC operation $325.00
Image fuser assembly - Bonds toner to paper with heat - For 100 to 127VAC operation $325.00
Image fuser assembly - Bonds toner to paper with heat - For 220 to 240VAC operation $280.00
HP LaserJet 4650 Image Transfer Belt - Electrostatic transfer belt assembly with cleaning cloth $294.22

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