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HP Color LaserJet 2500 series troubleshooting


To better help our customers - this HP Color Laserjet 2500 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Installation & Configuration
    • Product specifications
    • Media specifications
    • Model and serial numbers
    • Printer overview
    • Operating environment
    • Control panel features
    • Selecting media
    • Printer output paths
    • Loading media
    • Using the embedded Web server
    • Using printer status and alerts

  • Maintenance, and Operation
    • Life expectancies of supplies
    • User-replaceable parts
    • Cleaning the printer
    • Calibrating the printer
    • Managing supplies
    • Maintenance
    • Engine control system
    • Laser/Scanner system
    • Pickup and feed system
    • Image formation system

  • Removal and replacement procedures
    • Before performing services
    • Removal and replacement

  • Troubleshooting Process, Error messages, Jams
    • Basic troubleshooting
    • Clearing Jams
    • Control panel light messages
    • Solving image-quality problems
    • Resolving problems that generated messages
    • Resolving problems that did not generate messages
    • Functional checks
    • Service mode functions
    • Troublehsooting tools


C9706A HP Color LaserJet 2500 Supplies
Part Number Description Price
YIELD BLACK TONER $74.63
YEILD BLACK TONER (COMPATIBLE) $51.31
YIELD CYAN TONER $89.91
YEILD CYAN TONER (COMPATIBLE) $61.81
YIELD YELLOW TONER $89.91
YEILD YELLOW TONER (COMPATIBLE) $61.81
YIELD MAGENTA TONER $89.91
YEILD MAGENTA TONER (COMPATIBLE) $61.81
128MB, 100-pin SDRAM DIMM memory module $155.00
Optional 500 sheet paper input tray - Includes tray base which attaches to tray 2, and the slide out paper tray - Accommodates 216mm x 279mm (8.5 x 11 inches) or 210mm x 279mm (8.3 x 11.7 inches) media - Optional 250 sheet tray must be installed first $275.00
HP Color LaserJet smart Black print cartridge - Will print approximately 5,000 pages at 5% coverage $114.82
HP Color LaserJet smart Black print cartridge - Will print approximately 5,000 pages at 5% coverage $82.84
YEILD BLACK TONER (COMPATIBLE) $56.95
HP Color LaserJet smart Cyan print cartridge - Will print approximately 5,000 pages at 5% coverage $138.51
HP Color LaserJet smart Cyan print cartridge - Will print approximately 5,000 pages at 5% coverage $99.79
YEILD CYAN TONER (COMPATIBLE) $68.60
HP Color LaserJet smart Yellow print cartridge - Will print approximately 5,000 pages at 5% coverage $138.51
HP Color LaserJet smart Yellow print cartridge - Will print approximately 5,000 pages at 5% coverage $99.79
YEILD YELLOW TONER (COMPATIBLE) $68.60
HP Color LaserJet smart Magenta print cartridge - Will print approximately 5,000 pages at 5% coverage $138.51
HP Color LaserJet smart Magenta print cartridge - Will print approximately 5,000 pages at 5% coverage $99.79
YEILD MAGENTA TONER (COMPATIBLE) $68.60
Imaging drum/transfer assembly cartridge - Inserts into printer through the top door - Life expectancy is 20,000 pages for black print only, 5,000 pages for color (Typical combined life is approximately 6,000 to 8,000 pages) $165.00
DRUM UNIT (COMPATIBLE) $119.13
JetDirect connectivity card - Has one USB port, one serial (DB9) port, and one LocalTalk port - Plugs in one of the EIO slots on selected DesignJet and LaserJet printers $245.00
JetDirect 615N internal print server (10Base-T and 100Base-TX) LAN interface board - Plugs into peripheral EIO slot - Has a RJ-45 connector. $135.00
HP JetDirect 680N internal wireless IEEE-802.11b (Wi-Fi) print server - Plugs into peripheral EIO slot $497.00
JetDirect 620N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $305.00
HP JetDirect 620n internal print server - 10BaseT and 100BaseTX LAN interface board - Plugs into peripheral EIO slot - Has an RJ-45 connector $305.00
Laser/scanner assembly $258.12
Fusing assembly (For 110V to 127V operation) - Bonds the toner to the paper with heat $227.43
Fusing assembly (For 110V to 127V operation) - Bonds the toner to the paper with heat $230.85
Fusing assembly (For 220V to 240V operation) - Bonds the toner to the paper with heat $250.85
Fusing assembly (For 220V to 240V operation) - Bonds the toner to the paper with heat $250.85
Cooling fan (Panaflo Model FBA08T24H - 80mm X 80mm X 15mm high, DC brushless, 24V DC, 190mA) $33.00
Cooling fan (Panaflo Model FBA08T24H - 80mm X 80mm X 15mm high, DC brushless, 24V DC, 190mA) $33.00
Fusing assembly (For 220V to 240V operation) - Bonds the toner to the paper with heat - Slides in and locks in lower rear of printer $244.58

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