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HP DesignJet Z5200ps GP photo printer service manual

CQ113A Service Manual View Service Manual

Table of Contents

Ink Supplies Troubleshooting & Print Quality
Introduction
Performing a Service Test on a failed Assembly
Performing the Necessary Service Calibrations
Troubleshooting System Error Codes
Solving Ink Supplies Problems
Solving Print Quality Problems
Using the Front Panel
The Printer Continuously Rejects Printheads
The Printer does not Power ON
What to do if the Front Panel is blank
Cover Sensors are not Working
Problems with Color Accuracy
The Line Sensor has Problems Detecting Media
Troubleshooting Media Jams/Printhead Crashes
Banding at variable extreme environmental conditions
Solving Media-Handling Problems
Worm marks on HP Coated media with light area fills
What to do when plastic parts on the Media Basket become damaged during printer setup
Solving Ink Supplies problems
Available Ink Cartridges
Ink Cartridges
Available Printheads
General Information About the Ink Supplies
Printheads
Ink Cartridge Levels, Information, and Replacement
General Precautions When Handling Ink Supplies
Ink Cartridge Levels
When Should You Replace the Ink Supplies?
Obtaining Ink Cartridge Information
Changing an Ink Cartridge
Printhead Information, Replacement and Alignment
Obtaining Printhead Information
Changing a Printhead
Aligning Printheads
Ink Cartridge and Printhead Status Messages
Ink Cartridge Status Messages
Printhead status messages
Solving Ink Supplies Problems
The front panel says to reset or replace a printhead
You Cannot Insert the Ink Cartridge Into the Printer
You Cannot Insert the Printhead Into the Printer
Maintaining and Cleaning the Printheads
Clean the printheads
Flex Contacts Cleaning Tool
Print Quality
Print Quality Troubleshooting Actions
The Service Image Quality Diagnostic Print
Considerations for Printing the Diagnostic Print
Printing the Diagnostic Print
What is the Service Image Quality Diagnostic Print?
Reading the Diagnostic Print Results
Diagnostic Part 1: Printhead Reliability
Diagnostic Part 2: Printhead Alignment
Diagnostic Part 3: Printheads & Paper Advance
The Advanced Diagnostic Prints
No Printing Defects Found in the Diagnostic Print
What are the Advanced Diagnostic Prints?
Reading the Advanced diagnostic Print Results
Paper Advance
Printing the Advanced Diagnostics Print
Printhead Alignment
Nozzle Health
Force Drop Detection
Troubleshooting Print Quality Problems
Horizontal Lines Across the Image (Banding)
Print Quality General Advice
Lines are Missing, Too Thin, or Too Thick
Problems with Stepped Lines
Lines are discontinuous
Lines are Printed Double or in Wrong Colors
Lines are Blurred (Ink Bleeds from Lines)
Problems with Graininess
Paper is not Flat
Ink marks on the paper
Print Scuffing or Scratching when Touched
Bronzing
Problems with the Edges of objects
Black and white prints do not look neutral
Horizontal lines at the end of a cut sheet print
Problems with Color Accuracy
Vertical lines of different colors
White spots on the print
Output Only Contains a Partial Print
Problems with Image Clipping
A PDF file is clipped or objects are missing
Some objects are missing from the printed image
System Error Codes
Introduction
Continuable and Non-Continuable Error Codes
System Error Code Brief Descriptions
System Error Codes - Full Descriptions
Diagnostic Menu
Introduction
Service Tests (Diagnostics)
Diagnostics - Self Test
Entering the Service Tests Menu
Service Menu
Entering the Service Utilities Menu
Introduction
1. Turn Drive Roller
2. Purge Tubes
3. Set SN
4. Reset Life Counters
5. Diagnostic Print
6. Set Date and Time
7. Enable/Disable Firewall
8. Enable/Disable Sleep Mode
9. SNMP Language Write Access
10 Borderless Cut Distance
Service Calibrations
Entering the Service Calibrations Menu
Scan Axis Calibration
Paper Advance Calibration
Service Station Calibration
Drop Detector Calibration
Line Sensor Calibration
Carriage PCA
Color Sensor (ESP) Calibration
Parts and Diagrams
Printer Support
Center Covers (Front)
Center Covers (Rear)
Right Cover
Left Cover
Right Hand Assemblies
Left Hand Assemblies
Carriage Assembly
Scan-Axis Assemblies
Paper Path Assemblies (Front)
Paper Path Assemblies (Rear)
Tools 1
Tools 2
Miscellaneous Parts
Removal and Installation
Introduction
Electrostatic Discharge (ESD) Precautions
Required Tools
Safety Precautions
Service Calibration Guide to Removal and Installation
Using the Service Calibration Guide
The Service Calibration Matrix
Performing the Service Calibrations and Diagnostic Tests
Window
Front Cover
Media Output Assembly
Right Front Trim
Left Front Trim
Right Ink Cartridge Door
Left Ink Cartridge Door
Right Cover
Left Cover
Rear Tray
Rear Cover
Media Lever
Media Lever Position Sensor
Cutter Assembly
Right Rear Tray Support
Left Rear Tray Support
Front Panel
Top Cover
Window Position Sensor
Ink Supply Tubes Support Rail
Service Station
Drop Detector
Aerosol Fan Assembly
PrintMech PCA
Pen to Paper Space (PPS) Solenoid
Spindle
Left Spindle Holder
Right Spindle Holder
Clean Out Assembly
Out Of Paper Sensor
Left Roll Guide
Right Roll Guide
Encoder Strip (with spring and attachment nut)
Clean Encoder Strip Procedure
Encoder Strip
Trailing Cable
Carriage Assembly (with or without Trailing Cable)
Carriage Rear Bushing
Belt Assembly
Scan-Axis Motor
Carriage Rail Oiler
Color Sensor (ESP)
Line Sensor
Carriage Cover (includes Carriage Latch)
Carriage PCA
Right Ink Supply Station
Left Ink Supply Station
Ink Supply Tubes
Formatter
Hard Disk Drive
Electronics Module (Main PCA and PSU)
Starwheel Assembly
Print Zone Overdrive
Left Spittoon
Encoder Disk and Encoder Sensor
Media Advance Drive
Pinchwheel Assembly
Pinch Roller
Left Starwheel Lifter
Right Starwheel Lifter
Starwheel Motor
Full Bleed Foam
Preventive Maintenance
Preventive Maintenance
Belt Swelling
Carriage Assembly Lubrication
Cleaning the Printer
Moisture on the Printer
Noisy Carriage Bushing
Cleaning the Drive Roller and Overdrive
General Cleaning
Level of Printer Usage
Preventive Maintenance Kits
Preventive Maintenance Kit #1
Preventive Maintenance Kit #2
Printer menu Map
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