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HP Color LaserJet CP6015 printer series service manual

Q3931A Service Manual View Service Manual

Table of Contents

Product basics
Quick access to product information
Product comparison
Product features
Product walkaround
Front view
Back view
Interface ports
Serial number and model number location
Supported operating systems
Control panel
Use the control panel
Control-panel layout
Interpreting control panel indicator lights
Control panel menus
Getting started basics
Menu hierarchy
Open the menus
Show Me How menu
Retrieve job menu
Information menu
Paper handling menu
Configure device menu
Printing menu
Print Quality menu
System setup menu
Output Setup menu
I/O menu
Resets menu
Diagnostics menu
Service menu
Paper and print media
Supported paper and print media sizes
Supported paper types
Special paper or print media guidelines
Load paper and print media
Load Tray 1
Load Trays 2, 3, 4, or 5
Configure trays
Configure a tray to match print job settings
Configure a tray when loading paper
Automatic media type sensing (auto sense mode)
Configure a tray by using the Paper Handling menu
Choose an output location
Optional output accessories
Standard output bin
Configure the accessory operation mode
Manage and maintain the product
Information pages
HP Easy Printer Care
HP Easy Printer Care software sections
Open the HP Easy Printer Care software
Embedded Web server
Open the embedded Web server by using a network connection
Embedded Web server sections
Use HP Web Jetadmin software
Security features
Secure Disk Erase
Secure the embedded Web server
Lock the control-panel menus
Manage supplies
HP fraud hotline and Web site
HP policy on non-HP print cartridges
Print-cartridge storage
Replace supplies
Locate supplies
Supply replacement guidelines
Approximate replacement intervals for supplies
Change print cartridges
Change image drums
Install memory
Replace the staple cartridge
Replace saddle stitch staple cartridges in the booklet maker
Clean the product
Clean spilled toner
Clean the product exterior
Clean the product interior
Clean the 3X500 sheet input tray
Clean the IPTU
Upgrade the firmware
Determine the current firmware version
Download new firmware from the HP Web site
Transfer the new firmware to the product
Upgrade the HP Jetdirect firmware
Set the real-time clock
Set the real-time clock
Theory of operation
Basic operation
Sequence of operation
Formatter system
Sleep mode
Control panel
PJL overview
Engine-control system
DC controller
Fuser control
Low-voltage power supply
Relay-failure detection
High-voltage power supply
Laser/scanner system
Image-formation system
Image-formation process
Print cartridge
Imaging drum
Intermediate transfer belt (ITB) unit
Secondary-transfer-roller unit
Color-sensor control (duplex models only)
Pickup, feed, and delivery system
Pickup-and-feed unit
Fusing and delivery unit
Duplexing unit
Jam detection
Optional input trays
Paper-feeder pickup and feed operation
Removal and replacement
Removal and replacement strategy
Required tools
Types of screws
After performing service
Before performing service
Service approach
Parts removal sequences
User-replaceable parts
Transfer roller
Intermediate-transfer belt (ITB)
Tray-1 pickup and separation rollers
Tray-2, -3, -4, and -5 pickup rollers
1 x 500-sheet input tray installation
3 x 500-sheet input tray installation
Tray 2
Trays 3, 4, and 5
Removal sequence 1
Secondary transfer unit
Multipurpose drive unit
Multipurpose-tray guide (Tray 1) unit
Cassette (Tray-2) pickup unit
Removal sequence 2
Rear-left cover
Rear-right cover
Rear cover
Low-voltage power supply unit
High-voltage power supply PCA (A)
Lifter drive unit
Removal sequence 2A
Removal sequence 2B
Removal sequence 2C
Removal sequence 2D
Removal sequence 3
Rear-left cover
Face-down output bin
Left cover
High-voltage power supply PCA (B)
Formatter case
DC controller PCA
Removal sequence 3A
Removal sequence 4
Rear-left cover
Rear-right cover
Rear cover
Face-down output bin
Left cover
Print-cartridge driver PCA
Image-drum motor
Removal sequence 4A
Removal sequence 4B
Removal sequence 4C
Removal sequence 4D
Removal sequence 4 Sub-1
Print-cartridge drive unit (yellow and magenta)
Print-cartridge drive unit (cyan and black)
Print-cartridge interface PCA (cyan and black)
Main drive unit
Removal sequence 4 Sub-1A
Removal sequence 4 Sub-1B
Removal sequence 5
Rear-left cover
Face-down output bin
Rear-upper cover
Control panel
Front-upper cover
Right-upper cover
Duplex switchback tray
Reverse cover
VOC fan
Duplexing reverse unit
Face-down delivery unit
Face-down cover
Removal sequence 5A
Removal sequence 5B
Removal sequence 5C
Removal sequence 5D
Removal sequence 5E
Removal sequence 6
Rear-left cover
Rear-right cover
Right-upper cover
Right-door assembly
Duplexing feed unit
Multipurpose-tray (Tray-1) pickup unit
Removal sequence 7
Thermopile unit
Front-lower cover
ITB duct
Optional input trays
1 x 500-sheet input tray
3 x 500-sheet input tray
Solve problems
Troubleshooting process
Determine the problem source
Power subsystem
Tools for troubleshooting
Internal print-quality test pages
Solve performance problems
Solve connectivity problems
Solve direct-connect problems
Solve network connectivity problems
Control-panel message types
Control-panel messages
Event log messages
Print an event log
Show an event log
Clear the event log
Sample event log
Event log message
Paper-handling problems
Product feeds incorrect page size
Product feeds multiple sheets
Product pulls from incorrect tray
Paper does not feed automatically
Paper does not feed from Tray 2, 3, 4, or 5
Envelopes jam or will not feed in the product
Transparencies or glossy paper will not feed
Output is curled or wrinkled
Product will not duplex or duplexes incorrectly
Solve image-quality problems
Example print quality problems
Repetitive defects ruler
Optimize and improve image quality
Overhead transparency defects
Print quality problems associated with jams
Print quality problems associated with the environment
Image-quality issues
Interface troubleshooting
Communication checks
EIO troubleshooting
Engine diagnostics
LED diagnostics
Engine-test button
Diagnostics menu
Diagnostics mode
Diagnostic tests
Diagnostics that put the engine into the special diagnostics mode
Disable cartridge check
Paper-path sensors test
Manual sensor test (special-mode test)
Paper-path test
Manual sensor test 2 (special-mode test)
Component tests
Color-band test
Print/stop test
Service mode functions
Service menu
Product resets
Block diagrams
General timing chart
General circuit diagrams
Output accessories and intermediate paper-transfer unit (IPTU)
Theory of operation
Intermediate paper-transfer unit (IPTU)
3-bin stapler/stacker
HP Booklet Maker/Finisher accessory
Accessory specifications
Stapler/stacker output-bin capacities
Booklet-maker output-bin capacities
Removal and replacement
Intermediate paper-transfer unit (IPTU)
Booklet maker and stapler/stacker
Solve problems
Intermediate paper-transfer unit (IPTU)
Stapler/stacker and booklet maker
Parts and diagrams
Order parts, accessories, and supplies
Order directly from HP
Order directly through the software
Customer self-repair parts
Customer self-repair parts
Part numbers
Service documentation
Printer unit
Printer parts
Input accessories
Input trays
Output accessories
Intermediate paper-transfer unit (IPTU)
Stapler/stacker and booklet-maker
Alphabetical parts list
Numerical parts list
Service and support
Hewlett-Packard limited warranty statement
Print cartridge and image drum limited warranty statement
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement
Customer self repair warranty service
Customer support
Availability of support and service
HP maintenance agreements
Next-day onsite service
On-site service agreements
Priority onsite service
Weekly (volume) on-site service
Product specifications
Physical specifications
Electrical specifications
Acoustic specifications
Environmental specifications
Regulatory information
FCC regulations
Environmental product stewardship program
HP LaserJet print supplies
Ozone production
Paper use
Power consumption
Protecting the environment
Material restrictions
Return and recycling instructions
Disposal of waste equipment by users in private households in the European Union
Material Safety Data Sheet (MSDS)
For more information
Declaration of Conformity
Certificate of volatility
Types of memory
Safety statements
Canadian DOC regulations
EMI statement (Korea)
Laser safety
Power cord statement (Japan)
VCCI statement (Japan)
Laser statement for Finland
Substances Table (China)

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