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HP LaserJet 3390/3392 printer series service manual

Q6501A Service Manual View Service Manual

Table of Contents

Product information
Quick access to all-in-one information
All-in-one configurations
All-in-one features
Product walkaround
HP LaserJet 3390/3392 all-in-one
Control panel
Interface ports
Model and serial numbers
Software description
Additional drivers
Supported drivers
Software installation
Minimum installation
Typical installation
Software for Windows
Software components for Windows
Software for Macintosh
HP Director
Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)
PDEs (Mac OS X V10.3 and Mac OS X V10.4)
Uninstalling software
Media specifications
Supported media weights and sizes
Media to avoid
Media that can damage the all-in-one
Operating environment
Minimum system requirements
Installing input devices
ADF input tray
250-sheet input tray (tray 3)
Installing the control-panel faceplate
Loading media
Loading documents to fax, copy, or scan
Loading the single-sheet priority input slot (tray 1)
Loading tray 2 or optional tray 3
Installing accessories
Removing and replacing a DIMM
Managing supplies
Life expectancies of supplies and the all-in-one
Ordering supplies
Replacing and recycling supplies
Storing print cartridges
Replacing the print cartridge
Replacing the staple cassette
Replacing the tray 2 pickup roller
Replacing the tray 2 and optional tray 3 separation pad
HP fraud hotline
HP policy on non-HP supplies
Cleaning the all-in-one
Cleaning the flatbed scanner glass
To clean the exterior
Cleaning the scanner-cover backing
Cleaning the tray 2 pickup roller
Cleaning the ADF pickup-roller assembly
Cleaning the print path
Managing the all-in-one
Information pages
Using the HP ToolboxFX
To view the HP ToolboxFX
Help (Documentation)
System settings
Print settings
Network settings
Using Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)
Understanding the Embedded Web server
Theory of operation
Basic operation
Sequence of operation for the base unit
Scanner and ADF functions and operation
Scanner functions
ADF operation
Scanner operation
ADF paper path and ADF sensors
ADF jam detection
Internal components (base unit)
Engine control system
Laser/scanner system
Pickup/feed/delivery system
Image-formation system
Fax functions and operation
Computer and network security features
PSTN operation
Distinctive ring function
To receive faxes when you hear fax tones
Faxing with Voice over IP services
Formatter in the fax subsystem
The fax subsystem
LIU in the fax subsystem
Fax page storage in flash memory
Removal and replacement
Electrostatic discharge
Removal and replacement strategy
Before performing service
Required tools
User-replaceable parts
After performing service
Post-service tests
Parts removal order
Remove the print cartridge
External panels, covers, and doors
Right cover
Left cover
Print-cartridge door
Rear cover
Top cover
Replacing the ADF pickup-roller assembly
ADF assembly
Scanner/ADF assembly
Bezel and control panel
Internal assemblies
Convenience-stapler assembly (HP LaserJet 3392 only)
Convenience-stapler power supply (HP LaserJet 3392 only)
Convenience-stapler ac inlet cable (HP LaserJet 3392 only)
Convenience-stapler power supply bracket and strap (HP LaserJet 3392 only)
Power-switch PCA
Duplex assembly
Memory-tag-reader assembly
Interlock assembly
Main motor
Pickup-and-feed assemblies
Registration-roller assembly
Main gear assembly and tray 2 pickup solenoid
Troubleshooting process
Troubleshooting checklist
Causes of jams
Tips to avoid jams
Where to look for jams
Jams in the print-cartridge area
Jams in the trays
Jams in the output bin
Jams in the straight-through output path
Jams in the duplex path
Jams in the ADF
Jams in the convenience stapler (HP LaserJet 3392 only)
Control-panel messages
Alerts and warning messages
Critical-error message-tables
Print problems
Print-quality problems
Media-handling problems
Performance problems
Scan problems
Solving scanned-image problems
Scan-quality problems
Copy problems
Image problems
Preventing problems
Media-handling problems
Performance problems
Fax troubleshooting
General fax troubleshooting
Problems receiving faxes
Problems sending faxes
Media-handling problems
Voice-call problems
Performance problems
Control-panel display problems
Convenience-stapler problems (HP LaserJet 3392 only)
DSL problems
PABX line problems
ADF problems
Functional checks
Drum rotation test
Engine test
Half self-test functional check
To perform a half self-test check
To perform other checks
Heating element check
High-voltage contacts check
Service-mode functions
NVRAM initialization
Secondary service menu
Troubleshooting tools
All-in-one pages and reports
Fax reports
HP ToolboxFX
Service menu
Firmware updates and recovery
Firmware update by using a flash executable file
Firmware-recovery DIMM
Accessories and ordering information
Cable and interface accessories
Paper-handling accessories
Scanner/ADF replacement parts
Control-panel bezels
Supplementary documentation and support
Troubleshooting diagrams
Repetitive image defects
Interface connectors
Formatter connectors
Line interface unit (LIU)
Switches and sensors
Rollers and pads
PCAs (base unit)
Major components (base unit)
Scanner and ADF
Circuit diagram
How to use the parts lists and diagrams
Types of screws
Scanner and ADF assemblies
Scanner components
ADF components
Convenience stapler components (HP LJ 3392 only)
Formatter, LIU, HP jewel, and nameplate
External covers and panels
Internal components (1 of 4)
Internal components (2 of 4)
Internal components (3 of 4)
Internal components (4 of 4)
Engine-controller assembly
Main-drive assembly
Duplexing-drive assembly
Tray 2 cassette and tray 3 cassette/feeder
Duplexing assembly
Fuser assembly
Alphabetical parts list
Numerical parts list
All-in-one specifications
Physical specifications
Supplies specifications
Electrical specifications
Power consumption
Acoustic emissions
Environmental specifications
Warranty information
Hewlett-Packard limited warranty statement
Print Cartridge Limited Warranty Statement
Extended warranty
Regulatory statements
Declaration of conformity (HP LaserJet 3390, 3392, 3055, and 3050)
Country/region-specific safety statements
Canadian DOC statement
Korean EMI statement
Laser safety statement
Finnish laser statement
Japan power cord statement

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