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HP Color LaserJet 3700 series troubleshooting


To better help our customers - this HP Color Laserjet 3700 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Installation & Configuration
    • Checking the package contents
    • Unpacking the printer
    • Installing the print cartridge
    • Loading paper into Tray 3 (optional)
    • Loading paper into Tray 2
    • Loading paper into Tray 1 (optional procedure)
    • Connecting power
    • Installing a new control panel overlay (optional)
    • Testing the printer operation
    • Using PowerSave Time
    • USB configuration
    • Parallel configuration (HP Color LaserJet 3700 series printer only)
    • Network configuration
    • Enhanced I/O (EIO) configuration (HP color LaserJet 3700 series printer only)
    • Printer software
    • Setting security on the printer
    • Printer memory for the HP Color LaserJet 3700 series printer
    • Installing memory and font DIMMs
    • Installing an HP Jetdirect print server card in the HP color
    • aserJet 3700 series printer
    • Installing an HP Jetdirect en3700 external print server
    • Cleaning the printer and accessories
    • Managing supplies

  • Printer Operation
    • Basic operation
    • Engine control system
    • Laser/scanner system
    • Image formation system
    • Pickup/feed system
    • Paper feeder

  • Removal and replacement procedures
    • Supplies
    • Covers
    • Main Assemblies
    • Main assembly parts
    • Switches
    • Sensors
    • Solenoids and Clutches
    • Motor and fans
    • Circuit Boards
    • Miscellaneous parts
    • Tray 2 (cassette) parts removal
    • 500-Sheet paper feeder (Tray 3) covers
    • 500-Sheet paper feeder internal parts
    • 500-Sheet paper feeder sensor/solenoid/motor/PCB

  • Troubleshooting Process, Error messages, Jams
    • Troubleshooting process
    • Printer error troubleshooting
    • Replacement parts configuration
    • Paper path troubleshooting
    • Image formation troubleshooting
    • Using Color
    • Managing color
    • Matching colors
    • Image defects
    • Repetitive defects troubleshooting
    • Interface troubleshooting
    • Control panel troubleshooting
    • Tools for troubleshooting
    • Diagnostics
    • Diagnostics from the Control Panel
    • Test pages
    • Engine resets
    • Service menu



Q1321A HP Color LaserJet 3700 Supplies
Part Number Description Price
JetDirect connectivity card - Has one USB port, one serial (DB9) port, and one LocalTalk port - Plugs in one of the EIO slots on selected DesignJet and LaserJet printers $245.00
JetDirect 615N internal print server (10Base-T and 100Base-TX) LAN interface board - Plugs into peripheral EIO slot - Has a RJ-45 connector. $135.00
JetDirect 620n internal print server - 10BaseT and 100BaseTX LAN interface board - Plugs into peripheral EIO slot - Has an RJ-45 connector $305.00
HP Color LaserJet smart Yellow print cartridge - Contains toner, developer and imaging drum - Will print approximately 6,000 pages based on a 5% print density $147.44
YEILD YELLOW TONER (COMPATIBLE) $101.37
HP Color LaserJet smart Magenta print cartridge - Contains toner, developer and imaging drum - Will print approximately 6,000 pages based on a 5% print density $147.44
Fusing assembly kit - Includes the image fusing assembly for 110VAC to 127VAC operation and installation guide (English, French, German, Italian, and Spanish) $79.00
Image fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation $235.13
JetDirect 615N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $145.00
JetDirect 620n internal print server - 10BaseT and 100BaseTX LAN interface board - Plugs into peripheral EIO slot - Has an RJ-45 connector $328.19
HP Jetdirect 625n internal ethernet print server - Provides 10BaseT, 100BaseTX, or 1000BaseT interface for products with an EIO port $325.00
HP Color LaserJet smart Black print cartridge - Contains toner, developer and imaging drum - Will print approximately 6,000 pages based on a 5% print density $184.02
YEILD BLACK TONER (COMPATIBLE) $96.14
YEILD CYAN TONER (COMPATIBLE) $101.37
Fusing assembly kit - Includes the image fusing assembly for 110VAC to 127VAC operation and installation guide (English, French, German, Italian, and Spanish) $79.00
Fusing assembly kit - Includes the image fusing assembly for 220VAC to 240VAC operation and installation guide (English, French, German, Italian, and Spanish) $95.00
Image fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation $210.00
HP Color LaserJet smart Cyan print cartridge - Contains toner, developer and imaging drum - Will print approximately 6,000 pages based on a 5% print density $147.44
(Outright Refurb) Fusing assembly kit - Includes the image fusing assembly for 110VAC to 127VAC operation and installation guide (English, French, German, Italian, and Spanish) $75.00
Fusing assembly kit - Includes the image fusing assembly for 220VAC to 240VAC operation and installation guide (English, French, German, Italian, and Spanish) $95.00
Image transfer assembly - Includes the support frame, image transfer belt (ITB), rollers, covers, and drive gears $110.00
Image fusing assembly - Bonds toner to paper with heat - For 110V to 127VAC operation $264.10
Replacement for part RM1-0428-060CN Image fusing assembly - Bonds toner to paper with heat - For 110V to 127VAC operation $221.40
Face-down delivery assembly - Large black plastic assembly on back of printer $95.00
Paper pickup assembly - Tray 2 paper pickup/feed assembly $230.00
HP JetDirect 680N internal wireless IEEE-802.11b (Wi-Fi) print server - Plugs into peripheral EIO slot $497.00
JetDirect 620n internal print server - 10BaseT and 100BaseTX LAN interface board - Plugs into peripheral EIO slot - Has an RJ-45 connector $370.00
JetDirect 620N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $305.00
HP JetDirect 620n internal print server - 10BaseT and 100BaseTX LAN interface board - Plugs into peripheral EIO slot - Has an RJ-45 connector $305.00
HP Color LaserJet smart Black print cartridge - Contains toner, developer and imaging drum - Will print approximately 6,000 pages based on a 5% print density $139.84
YEILD MAGENTA TONER (COMPATIBLE) $101.37
(Outright Refurb) Fusing assembly kit - Includes the image fusing assembly for 110VAC to 127VAC operation and installation guide (English, French, German, Italian, and Spanish) $78.00
Intermediate Transfer Belt (ITB) coupling lever - White plastic lever with eight gear teeth $10.00
Low Voltage power supply - Located on bottom left side of printer - 110 volt $116.28
Image transfer assembly - Includes the support frame, image transfer belt (ITB), rollers, covers, and drive gears $218.88
Image fusing assembly - Bonds toner to paper with heat - For 110V to 127VAC operation $264.10
Paper pickup drive assembly - Includes a metal plate with the paper feeder pickup clutch, paper feeder pickup solenoid, feed drive board, pickup roller drive shaft, and drive gears $50.15
Paper pickup assembly - Tray 2 paper pickup/feed assembly $206.06
Separation pad assembly - Includes the metal pivoting support frame with the plastic snap-on separation pad assembly - Mounts in the 500-sheet paper cassette tray assembly $18.04

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