Troubleshooting documents for HP LaserJet 3380 series

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HP Color LaserJet 3380 series troubleshooting

To better help our customers - this HP Color Laserjet 3380 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.

Basic troubleshooting and control panel messages
- Basic troubleshooting
- Control-panel messages
- Alert and warning messages
- Critical error messages
- Event-log codes
Image quality and paper feed problem (Paper Jam) troubleshooting
- Solving image-quality problems
- Checking the print cartridge
- Solving print image-quality problems
- Solving scanning (copying) image-quality problems
- Repetitive image-defect ruler
- Solving paper-feed problems
- Jams occur in the printer
- Solving print paper-feed problems
- Jams occur in the automatic document feeder
- Solving scanner (copier) paper-feed problems
- Solving problems with (DSL) connections
Engine checks and firmware recovery troubleshooting
- Functional checks
- Engine test
- Control-panel check
- Half self-test functional check
- Drum-rotation functional check
- Heating-element check
- High-voltage power-supply check
- Paper-path check
- Updating or recovering the firmware code
- Firmware update by using flash executable
- Firmware-recovery DIMM

Q2660A HP HP LaserJet 3380 All-in-One Printer Supplies

Part Number	Description	Price
C9143-60102	Paper input tray for the ADF assembly	$21.00
C9143-60109	Automatic document feeder (ADF) and flatbed scanner lid - Includes the lid, the ADF feed mechanism, and scanner input tray	$165.00
J3263A	External JetDirect 300X LAN interface module - Interfaces a parallel printer to an ethernet 10Base-T (RJ-45) or 100Base-TX (RJ-45) LAN	$240.00
Q2658-67901	Printer formatter board - Controls the logic and timing operation of the printer, translates the control panel input, and provides control of the scanner assembly - Does NOT include the LIU board	$150.00
Q2658-67901-EXCH	Printer formatter board - Controls the logic and timing operation of the printer, translates the control panel input, and provides control of the scanner assembly - Does NOT include the LIU board	$150.00
RK2-0062-000CN	DC stepper motor assembly - Drives all rollers and fusing assembly via the gear train on the right side plate	$45.00
RM1-0999-000CN	Fusing assembly - Bonds toner to paper with heat - For 100V to 127VAC operation	$121.60
RM1-0999-000CN-EXCH	Fusing assembly - Bonds toner to paper with heat - For 100V to 127VAC operation	$121.60
RM1-2075-030CN	Fusing assembly - Bonds toner to paper with heat - For 100V to 127VAC operation	$121.60
RM1-2075-030CN-EXCH	Fusing assembly - Bonds toner to paper with heat - For 100V to 127VAC operation	$121.60
RM1-2076-000CN	Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation	$135.00
RM1-2076-000CN-EXCH	Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation	$135.00
RM1-2076-030CN	Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation	$140.00
RM1-2076-030CN-EXCH	Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation	$140.00
6R932	15X HI YIELD BLACK TONER	$67.63
6R932-C	15X HI YEILD BLACK TONER (COMPATIBLE)	$46.50
C7115A	15A YIELD BLACK TONER	$67.64
C7115A-C	15A YEILD BLACK TONER (COMPATIBLE)	$46.50
C7115X	15X HI YIELD BLACK TONER	$84.36
C7115X-C	15X HI YEILD BLACK TONER (COMPATIBLE)	$58.00
C7309-60091	ADF PICK ROLLER ASSEMBLY - INCLUDES TWO ROLLERS IN A BRACKET ASSEMBLY	$45.00
C7843A	16MB, 100-pin SDRAM DIMM memory module	$90.00