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HP Color LaserJet 2820 series troubleshooting


To better help our customers - this HP Color Laserjet 2820 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Installation & Configuration
    • Device configurations
    • Device features
    • Device parts
    • Software components
    • Specifications
    • Media specifications
    • Print Cartridge and Imaging Drum Limited
    • Print-cartridge information
    • Operating environment
    • Interface ports
    • Control-panel features
    • Input trays
    • Output paths
    • Loading media
    • HP Toolbox
    • Embedded Web server

  • Maintenance, and Operation
    • Life expectancies of components
    • Cleaning the device
    • Managing supplies
    • Engine control system
    • Laser/scanner system
    • Pickup and feed system
    • Image-formation system
    • Scanner and ADF functions and operation
    • Fax functions and operation

  • Removal and replacement procedures
    • Removal and replacement strategy
    • User-replaceable parts
    • Covers
    • Main assemblies
    • Motors and fans
    • Printed circuit assemblies (PCAs)
    • Trays

  • Troubleshooting Process, Error messages, Jams
    • Support strategy
    • Troubleshooting process
    • Control-panel messages
    • Clearing jams
    • Print problems
    • Scan problems
    • Copy problems
    • Fax problems
    • Memory card problems
    • Functional tests
    • Service-mode functions
    • Troubleshooting tools
    • Updating or recovering the firmware code


Q3948A HP Color LaserJet 2820 All-In-One Supplies
Part Number Description Price
YIELD CYAN TONER $89.91
YEILD CYAN TONER (COMPATIBLE) $61.81
YEILD YELLOW TONER (COMPATIBLE) $61.81
YIELD MAGENTA TONER $89.91
ADF paper seperation pad assembly - Mounts in the center of the ADF separation pad frame assembly at the rear of the paper input tray RFQ
Automatic document feeder (ADF) and flatbed scanner lid - Includes the lid, the ADF feed mechanism, and scanner 50-page input tray (not included) $92.34
HP Color LaserJet smart Black print cartridge - Will print approximately 5,000 pages based on a 5% print density $87.81
HP Color LaserJet smart Cyan print cartridge - Will print approximately 4,000 pages based on a 5% print density $105.78
HI YEILD YELLOW TONER (COMPATIBLE) $72.72
Imaging drum/transfer assembly cartridge - Inserts into printer through the top door - Life expectancy is 20,000 pages for black print only, 5,000 pages for color (typical combined life is approximately 8,000 to 10,000 pages) $181.00
HP Color LaserJet smart Cyan print cartridge - Will print approximately 2,000 pages at based on a 5% print density (not for Europe) $102.15
HP Color LaserJet smart Yellow print cartridge - Will print approximately 2,000 pages based on a 5% print density (not for Europe) $102.15
HP Color LaserJet smart Yellow print cartridge - Will print approximately 2,000 pages based on a 5% print density $56.23
YEILD YELLOW TONER (COMPATIBLE) $38.66
32MB, 100-pin SDRAM DIMM memory module $82.94
Transfer roller assembly - Long black foam type roller - Transfers static charge to paper $15.93
Fusing film assembly (for 220VAC to 240VAC operation) - Includes the heater assembly and the fusing film tube $178.60
Cooling fan (Panaflo Model FBA08T24H - 80mm X 80mm X 15mm high, DC brushless, 24V DC, 190mA) $16.03
Rotary motor assembly - (DCM703) Rotates the four color toner cartridges in the carousel to position one of them for printing $25.65
YEILD BLACK TONER (COMPATIBLE) $51.31
YIELD YELLOW TONER $89.91
YEILD MAGENTA TONER (COMPATIBLE) $61.81
128MB, 100-pin SDRAM DIMM memory module $155.00
Automatic document feeder (ADF) and flatbed scanner lid - Includes the lid, the ADF feed mechanism, and scanner 50-page input tray (not included) $89.35
ADF pick roller assembly replacement kit - Includes the pickup roller assembly (two rollers in a bracket), separation pad, mounting screws, and illustrated replacement instructions $13.24
Paper pickup roller kit - Includes the 'D' shaped the paper pickup roller assembly and the separation pad assembly - For the multipurpose front input tray (tray 1) $15.99
HP Color LaserJet smart Black print cartridge - Will print approximately 5,000 pages based on a 5% print density (Europe) $114.82
HP Color LaserJet smart Cyan print cartridge - Will print approximately 4,000 pages based on a 5% print density (not for Europe) $131.89
HI YEILD CYAN TONER (COMPATIBLE) $72.72
HP Color LaserJet smart Yellow print cartridge - Will print approximately 4,000 pages based on a 5% print density $105.78
HP Color LaserJet smart Magenta print cartridge - Will print approximately 4,000 pages based on a 5% print density (Europe) $138.51
HI YEILD MAGENTA TONER (COMPATIBLE) $72.72
DRUM UNIT (COMPATIBLE) $126.28
HP Color LaserJet smart Cyan print cartridge - Will print approximately 2,000 pages based on a 5% print density (Europe) $102.15
YEILD CYAN TONER (COMPATIBLE) $68.66
HP Color LaserJet smart Magenta print cartridge - Will print approximately 2,000 pages based on a 5% print density (not for Europe) $102.15
HP Color LaserJet smart Magenta print cartridge - Will print approximately 2,000 pages based on a 5% print density $56.23
YEILD MAGENTA TONER (COMPATIBLE) $38.66
Laser/scanner assembly $280.44
Fusing assembly cable (for 220VAC to 240VAC operation) $12.37
Fusing film assembly (for 110VAC to 127VAC operation) - Includes the heater assembly and the fusing film tube $178.60
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 110V to 127VAC operation $210.00
(Outright Refurb) Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and $200.00
(Outright Refurb) Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and $205.00
FIXING ASSY 110-127V Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover/face-up output tray - Bonds the toner to the paper with heat - For 110V to 127VAC operation $288.29
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 220V to 240VAC operation $250.00
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 220V to 240VAC operation $250.00
YIELD BLACK TONER $74.63
128MB, 100-pin SDRAM DIMM memory module $180.00
Flatbed scanner assembly - Does NOT include the ADF assembly $192.83
Automatic document feeder (ADF) and flatbed scanner lid - Includes the lid, and the ADF feed mechanism - Does not include ADF input tray $74.39
ADF pick roller assembly - Includes two rollers in a bracket assembly - Moves the first few top pages of the input stack where the top page is picked off and feed to the pre-scan drive rollers - Mounts in the middle of the ADF assembly $45.32
HP Color LaserJet smart Black print cartridge - Will print approximately 5,000 pages based on a 5% print density (not for Europe) $114.82
HI YEILD BLACK TONER (COMPATIBLE) $60.37
HP Color LaserJet smart Cyan print cartridge - Will print approximately 4,000 pages based on a 5% print density (Europe) $131.89
HP Color LaserJet smart Yellow print cartridge - Will print approximately 4,000 pages based on a 5% print density (not for Europe) $138.51
HP Color LaserJet smart Yellow print cartridge - Will print approximately 4,000 pages based on a 5% print density (Europe) $138.51
HP Color LaserJet smart Magenta print cartridge - Will print approximately 4,000 pages based on a 5% print density (not for Europe) $138.51
HP Color LaserJet smart Magenta print cartridge - Will print approximately 4,000 pages based on a 5% print density $105.78
HP Color LaserJet smart Cyan print cartridge - Will print approximately 2,000 pages based on a 5% print density $76.23
HP Color LaserJet smart Yellow print cartridge - Will print approximately 2,000 pages based on a 5% print density (Europe) $102.15
HP Color LaserJet smart Magenta print cartridge - Will print approximately 2,000 pages based on a 5% print density (Europe) $102.15
Fusing assembly upper cover - Ribbed cover with end caps $11.93
Fusing assembly cable (for 110VAC to 127VAC operation) $16.52
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 110V to 127VAC operation $210.00
FIXING ASSY 110-127V Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover/face-up output tray - Bonds the toner to the paper with heat - For 110V to 127VAC operation $288.29
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 220V to 240VAC operation $250.00
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 220V to 240VAC operation $200.93

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