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HP Color LaserJet 2820 series troubleshooting


To better help our customers - this HP Color Laserjet 2820 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Installation & Configuration
    • Device configurations
    • Device features
    • Device parts
    • Software components
    • Specifications
    • Media specifications
    • Print Cartridge and Imaging Drum Limited
    • Print-cartridge information
    • Operating environment
    • Interface ports
    • Control-panel features
    • Input trays
    • Output paths
    • Loading media
    • HP Toolbox
    • Embedded Web server

  • Maintenance, and Operation
    • Life expectancies of components
    • Cleaning the device
    • Managing supplies
    • Engine control system
    • Laser/scanner system
    • Pickup and feed system
    • Image-formation system
    • Scanner and ADF functions and operation
    • Fax functions and operation

  • Removal and replacement procedures
    • Removal and replacement strategy
    • User-replaceable parts
    • Covers
    • Main assemblies
    • Motors and fans
    • Printed circuit assemblies (PCAs)
    • Trays

  • Troubleshooting Process, Error messages, Jams
    • Support strategy
    • Troubleshooting process
    • Control-panel messages
    • Clearing jams
    • Print problems
    • Scan problems
    • Copy problems
    • Fax problems
    • Memory card problems
    • Functional tests
    • Service-mode functions
    • Troubleshooting tools
    • Updating or recovering the firmware code


Q3948A HP HP Color LaserJet 2820 All-in-One Printer Supplies
Part Number Description Price
ADF separation pad assembly - Works with the pick roller assembly to separate the paper stack into individual sheets $10.00
Automatic document feeder (ADF) and flatbed scanner lid - Includes the lid, the ADF feed mechanism, and scanner 50-page input tray (not included) $145.00
Automatic document feeder (ADF) and flatbed scanner lid - Includes the lid, the ADF feed mechanism, and scanner 50-page input tray (not included) $145.00
Flatbed scanner assembly - Does NOT include the ADF assembly $151.00
Automatic document feeder (ADF) and flatbed scanner lid - Includes the lid, and the ADF feed mechanism - Does not include ADF input tray $145.00
ADF pick roller assembly - Includes two rollers in a bracket assembly - Moves the first few top pages of the input stack where the top page is picked off and feed to the pre-scan drive rollers - Mounts in the middle of the ADF assembly $91.00
ADF pick roller assembly replacement kit - Includes the pickup roller assembly (two rollers in a bracket), separation pad, mounting screws, and illustrated replacement instructions $35.00
Paper pickup roller kit - Includes the 'D' shaped the paper pickup roller assembly and the separation pad assembly - For the multipurpose front input tray (tray 1) $52.00
HI YIELD BLACK TONER $87.81
HI YEILD BLACK TONER (COMPATIBLE) $60.37
HI YIELD CYAN TONER $105.78
HI YEILD CYAN TONER (COMPATIBLE) $72.72
HI YIELD YELLOW TONER $105.78
HI YEILD YELLOW TONER (COMPATIBLE) $72.72
HI YIELD MAGENTA TONER $105.78
HI YEILD MAGENTA TONER (COMPATIBLE) $72.72
DRUM UNIT (COMPATIBLE) $126.28
YIELD CYAN TONER $76.23
YEILD CYAN TONER (COMPATIBLE) $68.66
YIELD YELLOW TONER $56.23
YEILD YELLOW TONER (COMPATIBLE) $38.66
YIELD MAGENTA TONER $56.23
YEILD MAGENTA TONER (COMPATIBLE) $38.66
133 MHz 128MB, 100-pin SDRAM DIMM memory module Synchronous DRAM DIMM $155.00
Fusing assembly upper cover - Ribbed cover with end caps $10.00
Transfer roller assembly - Long black foam type roller - Transfers static charge to paper $27.00
Laser/scanner assembly $230.00
Fusing assembly cable (for 110VAC to 127VAC operation) $10.00
Fusing assembly cable (for 220VAC to 240VAC operation) $10.00
Fusing film assembly (for 110VAC to 127VAC operation) - Includes the heater assembly and the fusing film tube $178.60
Fusing film assembly (for 220VAC to 240VAC operation) - Includes the heater assembly and the fusing film tube $178.60
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 110V to 127VAC operation $195.00
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 110V to 127VAC operation $195.00
(Outright Refurb) Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and $165.00
(Outright Refurb) Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and $165.00
FIXING ASSY 110-127V $195.00
FIXING ASSY 110-127V $195.00
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 220V to 240VAC operation $210.00
Fusing assembly - Includes the fusing mechanism, lower rear cover (with the two locking levers), and the rear cover / face-up output tray - Bonds the toner to the paper with heat - For 220V to 240VAC operation $210.00
Cooling fan (DC brushless, 24V DC) $33.00
Rotary motor assembly - (DCM703) Rotates the four color toner cartridges in the carousel to position one of them for printing $50.00
YIELD BLACK TONER $74.63
YEILD BLACK TONER (COMPATIBLE) $51.31
YIELD CYAN TONER $89.91
YEILD CYAN TONER (COMPATIBLE) $61.81
YIELD YELLOW TONER $89.91
YEILD YELLOW TONER (COMPATIBLE) $61.81
YIELD MAGENTA TONER $89.91
YEILD MAGENTA TONER (COMPATIBLE) $61.81
128MB, 100-pin SDRAM DIMM memory module $180.00
128MB, 100-pin SDRAM DIMM memory module $155.00

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