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HP Color LaserJet 1010/1012/1015/1020 troubleshooting


To better help our customers - this HP Color Laserjet 1010/1012/1015/1020 troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Installation & Configuration
    • Product configurations
    • Overview of product
    • Product specifications
    • Extended warranty
    • Print-cartridge information
    • Regulatory information
    • Operating environment
    • Identifying the control-panel component
    • Media specifications
    • Guidelines for using media
    • Loading media
    • Setting media types

  • Maintenance, and Operation
    • Life expectancies of parts that wear
    • Cleaning the product
    • User-replaceable parts
    • Jams
    • Basic functions
    • Formatter system
    • Printer functions

  • Removal and replacement procedures
    • Removal and replacement strategy
    • User-replaceable parts
    • Covers
    • Internal assemblies

  • Troubleshooting Process, Error messages, Jams
    • Basic troubleshooting
    • Control-panel power-on functions (HPLaserJet 1010 series printers)
    • Control-panel pages (HP LaserJet 1010 series printers only)
    • Control-panel lights (HP LaserJet 1010 series printers)
    • Control-panel lights (HP LaserJet 1020 printer)
    • Jams
    • Print-quality troubleshooting
    • Solving paper-feed problems
    • Functional checks
    • Troubleshooting tools
    • Solenoid, sensors, switches, and motor


Q5911A HP HP LaserJet 1020 Printer Supplies
Part Number Description Price
12A YIELD BLACK TONER $76.91
12A YEILD BLACK TONER (COMPATIBLE) $52.88
Paper output tray assembly (Fold open tray extender) - Includes the tray, pull-out extender and paper stop $25.00
Paper input tray assembly - Includes the tray base and pull-out paper support extension (Dust cover NOT Included) $48.00
Fusing assembly (For 110V to 127VAC (+/- 10%) operation) - Bonds the toner to the paper with heat - Mounts in the upper rear of the printer $119.70
Fusing assembly (For 110V to 127VAC (+/- 10%) operation) - Bonds the toner to the paper with heat - Mounts in the upper rear of the printer $119.70
Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC (+/- 10%) operation - Mounts in the upper rear of the printer RFQ
Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC (+/- 10%) operation - Mounts in the upper rear of the printer RFQ
Paper pickup assembly - Includes the pickup roller, feed roller assembly, drive gears, plastic housing and other associated parts - Does NOT include the separation pad assembly $44.00
Transfer roller assembly - Transfers static charge to the media being printed on $15.00

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