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HP Color LaserJet 1160 & 1300 series troubleshooting

To better help our customers - this HP Color Laserjet 1160 & 1300 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.

  • Troubleshooting basics, paper handling, and paper path problems.
    • Basic troubleshooting
    • Paper-handling problems
    • Paper jam
    • Print is skewed (crooked)
    • More than one sheet of media feeds through printer
    • Printer does not pull media from the media input tray
    • Printer curled the media
    • Printed media does not exit to the correct path
    • Print job is extremely slow
    • Paper-path troubleshooting
    • Solving print paper-feed problems
    • Printed page is different than what appeared on screen
    • Garbled, incorrect, or incomplete text
    • Missing graphics or text, or blank pages
    • Page format is different than on another printer
    • Graphics quality

  • Status lights, fatal errors, and postscript troubleshooting.
    • Status light patterns
    • Fatal error secondary messages
    • Accessory error secondary messages
    • Troubleshooting postscript (PS) errors

  • Image troubleshooting and clearing jams.
    • Image troubleshooting
    • Print cartridge problems
    • Solving image-quality problems
    • Clearing jams
    • Print-cartridge area
    • Input trays
    • Output bin
    • Straight-through output path
    • Automatic two-sided printing (duplexing) path

  • Functional checks and tests
    • Functional checks
    • Engine test
    • Printing an engine test
    • Half self-test functional check
    • To perform a half self-test check
    • To perform other checks
    • Drum rotation functional check
    • Heating element check
    • High-voltage contacts check
    • To check the print cartridge contacts
    • To check the high-voltage connector assembly
    • Wired network setup problemsolving
    • NVRAM initialization
    • Cold reset

Q5927A HP HP LaserJet 1320 Printer Supplies
Part Number Description Price
49A YEILD BLACK TONER (COMPATIBLE) $54.03
49X HI YIELD BLACK TONER $130.00
49X HI YEILD BLACK TONER (COMPATIBLE) $98.86
133 MHz 128MB, 100-pin SDRAM DIMM memory module Synchronous DRAM DIMM $155.00
133 MHz 128MB, 100-pin SDRAM DIMM memory module Synchronous DRAM DIMM $155.00
Paper pickup roller assembly - Includes the pickup roller spindle with the rubber tire, and the two idler rollers $15.00
Registration roller assembly - Includes the frame, the two roller assemblies, and the upper transfer guide - Mounts in the front middle of the print engine assembly $35.00
Registration roller assembly - Includes the frame, the two roller assemblies, and the upper transfer guide - Mounts in the front middle of the print engine assembly $35.00
Fusing assembly - Bonds toner to paper with heat - For 110V to 127VAC operation $120.00
Fusing assembly - Bonds toner to paper with heat - For 110V to 127VAC operation $120.00
Tray 2 sparation pad assembly - Includes the pad on a spring loaded arm in a holder frame - Mounts toward the front of the tray $24.00
Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation $125.40
Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation $125.40
Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation $117.80
Fusing assembly - Bonds toner to paper with heat - For 220V to 240VAC operation $117.80
16MB, 100-pin SDRAM DIMM memory module $90.00
128MB, 100-pin SDRAM DIMM memory module $180.00
128MB, 100-pin SDRAM DIMM memory module $155.00
External JetDirect 300X LAN interface module - Interfaces a parallel printer to an ethernet 10Base-T (RJ-45) or 100Base-TX (RJ-45) LAN $240.00
Optional 250-sheet paper tray assembly - Includes base assembly and removable paper cassette - Adds an additional bottom paper tray (tray 3) to the LaserJet $148.00
49A YIELD BLACK TONER $70.00

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