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HP Color LaserJet 4700 series troubleshooting


To better help our customers - this HP Color Laserjet 4700 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Installation, Configuration, and Maintenance
    • What ships in the box
    • Unpacking the printer
    • Loading detectable standard-sized media into
    • Connecting power
    • Installing a new control panel label
    • Testing the printer operation
    • Sleep delay
    • Connecting to a cmputer
    • Printer software
    • Printer drivers
    • Printer drivers for Macintosh computers
    • Software for Macintosh computers
    • Network configuration
    • Cleaning the printer and accessories
    • Performing preventive maintenance
    • Managing the print cartridge
    • Approximate replacement intervals for supplies
    • ETB life
    • Changing print cartridges
    • Replacing supplies
    • Printer memory and fonts
    • Installing a hard drive, memory, and fonts
    • Installing an HP Jetdirect print server card
    • Setting the real-time clock

  • Printer Operation
    • Basic operation
    • Internal components
    • Formatter system
    • Engine control system
    • Pickup/feed system
    • 500-sheet paper feeder
    • Stapler/stacker

  • Removal and replacement procedures
    • Removal and replacement strategy
    • User-replaceable parts
    • Covers and external components
    • Main assemblies
    • Motors and fans
    • Sensors and switches
    • PCBs
    • 500-sheet paper feeder
    • Stapler/stacker
    • Duplexer

  • Troubleshooting Process, Error messages, Jams
    • Troubleshooting process
    • Control panel messages
    • Formatter lights
    • Accessory lights
    • Replacement parts configuration
    • Paper path troubleshooting
    • Paper transport troubleshooting
    • Image formation troubleshooting
    • Image defects
    • Interface troubleshooting
    • Changing printer control panel configuration settings
    • Control panel troubleshooting
    • Tools for troubleshooting
    • Diagnostics
    • Test pages
    • Engine resets
    • Service menu
    • Diagrams



Q7491A HP HP Color LaserJet 4700 Printer Supplies
Part Number Description Price
Fusing assembly kit - Includes the image fusing assembly for 110VAC to 127VAC operation and installation guide $275.00
Fusing assembly kit - Includes the image fusing assembly for 110VAC to 127VAC operation and installation guide $275.00
Fusing assembly kit - Includes the image fusing assembly for 220VAC to 240VAC operation and installation guide $265.00
Fusing assembly kit - Includes the image fusing assembly for 220VAC to 240VAC operation and installation guide $265.00
Color LaserJet 4700 series Image Transfer kit - Electrostatic transfer belt (ETB) assembly with cleaning cloth $240.00
500 sheet paper input tray - Paper cassette for optional paper trays - For use with Tray 3, 4, 5, or 6 $290.00
Image fuser assembly - Bonds toner to paper with heat - For 100 to 127VAC operation $485.00
Image fuser assembly - Bonds toner to paper with heat - For 100 to 127VAC operation $485.00
Color LaserJet 4700/4730 Image Transfer kit - Electrostatic transfer belt (ETB) assembly with cleaning cloth $240.00
Color LaserJet 4700 series Image Transfer kit - Electrostatic transfer belt (ETB) assembly with cleaning cloth $281.81
Staple cartridge - Contains 5000 staples - For the add-on staple/stacker unit $42.00
Replacement staple cartridge - Contains 5000 staples $42.00
HDD, EIO 40G ROHS HIGH PERFORMANCE HARD DISK - PLUGS IN ONE OF THE EXTENDED INPUT/OUTPUT (EIO) SLOTS $440.00
HDD, EIO 40G ROHS HIGH PERFORMANCE HARD DISK - PLUGS IN ONE OF THE EXTENDED INPUT/OUTPUT (EIO) SLOTS $440.00
HDD, EIO 40G ROHS HIGH PERFORMANCE HARD DISK - PLUGS IN ONE OF THE EXTENDED INPUT/OUTPUT (EIO) SLOTS $440.00
HDD, EIO 40G ROHS HIGH PERFORMANCE HARD DISK - PLUGS IN ONE OF THE EXTENDED INPUT/OUTPUT (EIO) SLOTS $440.00
HDD, EIO 40G ROHS HIGH PERFORMANCE HARD DISK - PLUGS IN ONE OF THE EXTENDED INPUT/OUTPUT (EIO) SLOTS $440.00
HDD, EIO 40G ROHS HIGH PERFORMANCE HARD DISK - PLUGS IN ONE OF THE EXTENDED INPUT/OUTPUT (EIO) SLOTS $440.00
High performance 20GB hard disk - Plugs in one of the Extended Input/Output (EIO) slots $275.00
High performance 20GB hard disk - Plugs in one of the Extended Input/Output (EIO) slots $275.00
JetDirect 620N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $305.00
YIELD BLACK TONER $140.00
YEILD BLACK TONER (COMPATIBLE) $129.58
YIELD CYAN TONER $240.00
YEILD CYAN TONER (COMPATIBLE) $183.92
YIELD YELLOW TONER $240.00
YEILD YELLOW TONER (COMPATIBLE) $183.92
YIELD MAGENTA TONER $240.00
YEILD MAGENTA TONER (COMPATIBLE) $183.92

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