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HP Color LaserJet 2700 series troubleshooting


To better help our customers - this HP Color Laserjet 2700 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Installation & Configuration
    • Printers at a glance
    • Features at a glance
    • Walkaround
    • Understanding control-panel featurs
    • Using the control-panel menus
    • Printer software
    • Print-media specifications
    • Selecting print media
    • Printing and storage environment
    • Printing on special media
    • Configuring trays
    • USB configuration
    • Network configuration (HP Color LaserJet 2700n only)
    • Printer memory

  • Maintenance, and Operation
    • Managing supplies
    • Replacing supplies and parts
    • Cleaning the printer
    • Tools for managing the printer
    • Theory of operation
    • Engine control system
    • Laser/scanner system
    • Pickup-and-feed-system
    • Image-formation system

  • Removal and replacement procedures
    • Removal and replacement strategy
    • External doors, covers, and panels
    • Internal assemblies
    • Printed circuit assemblies (PCAs)
    • Sensors
    • 500-sheet feeder

  • Troubleshooting Process, Error messages, Jams
    • Troubleshooting process
    • Control-panel messages
    • Event-log messages
    • Jams
    • Image defects
    • Repetitive-defects troubleshooting
    • Interface troubleshooting
    • Secondary service menu
    • Test pages
    • Engine resets
    • Troubleshooting diagrams


Q7824A HP HP Color LaserJet 2700 Printer Supplies
Part Number Description Price
YIELD BLACK TONER $142.59
YEILD BLACK TONER (COMPATIBLE) $98.03
YIELD CYAN TONER $136.95
YEILD CYAN TONER (COMPATIBLE) $94.15
YIELD YELLOW TONER $136.95
YEILD YELLOW TONER (COMPATIBLE) $94.15
YIELD MAGENTA TONER $136.95
YEILD MAGENTA TONER (COMPATIBLE) $94.15
Replacement for part RM1-2665-000CN Fusing assembly (For 100 to 120VAC operation) - Bonds toner to paper with heat $190.00
Fusing assembly (For 100 to 120VAC operation) - Bonds toner to paper with heat $194.75
Fusing assembly (For 100 to 120VAC operation) - Bonds toner to paper with heat $194.75
Replacement for part RM1-2665-000CN Fusing assembly (For 100 to 120VAC operation) - Bonds toner to paper with heat $208.48
High voltage toner contact assembly - Electrical contacts for all four toner cartridges $45.00
Paper cassette - 250 sheet paper tray assembly - Pull out cassette that the paper is loaded into - Does NOT include the paper feed base assembly $71.00
CASSETTE, 250 SHEET $71.00
500-sheet feeder/paper pickup assembly - Includes both the feeder roller and pickup roller assemblies for the 500 sheet paper tray assembly RFQ
Fusing assembly (200 - 240VAC) - Bonds toner to paper by heat $230.00
Fusing assembly (200 - 240VAC) - Bonds toner to paper by heat $230.00
FUSING ASSY 220 $230.00
FUSING ASSY 220 $230.00
Electrostatic Tranfer Belt (ETB) assembly - Includes the assembly structure, ETB belt, drive roller and drive motor M5 - Wide belt assembly which feeds the paper past each toner cartridge - Simplex model only $185.00
ETB ASSY Electrostatic Tranfer Belt (ETB) assembly - Includes the assembly structure, ETB belt, drive roller and drive motor M5 - Wide belt assembly which feeds the paper past each toner cartridge - Simplex model only $220.00

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