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RMA Policy

How do I return my products to Partshere?

--All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.
--In order to get an RMA number you must fill out our RMA FORM
--Once there, you will be asked to fill out our simple return form. You will need to supply us with a detailed explanation for your return, your order number, your name and the description of the item you wish to return.
--Please note that all non-defective returns are subject to a non-negotiable 25% restocking fee from the item sub-total, or $20.00 (whichever is more).
--All returns must be made within 40 days from the date the product was purchased. Returns after 40 days will not be accepted.
--Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided.
--The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes.
--Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
--If you request a replacement, we will process and ship your replacement after we have received your returned product. We can only provide replacement for the same manufacturer part number as previously ordered, please keep in mind that replacement is subject to availability. If you want a different item, we suggest that you request for a store credit.
--if you request for a store credit, we will provide you with the store credit email 5 to 7 business days after we received the return product from our warehouse. This store credit email can be utilized by placing your order to our sales staff. This will be treated as a new order; and you will therefore have a new order number.
--Opened or tampered-with Software is non-returnable.
--Some items are non-returnable and returns of certain products need to be made through the manufacturer directly as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.

My product arrived defective?
--All defective products may be returned within 40 days from date purchased for a replacement or credit. After 40 days from date purchased and product turns out to be defective, please contact the manufacturer for their warranty replacement.
--Unfortunately after 40 days from date purchased we can no longer accept a product for return even if factory sealed.
--All shipping related expense in sending back a defective item is always paid for by the customer. You may choose whichever carrier you prefer as long as they can provide a tracking number. However, Partshere will pay for the total shipping expense in sending a replacement product back to the customer. Ground delivery only.
--If a refund is requested instead of the replacement, we can refund you the cost of the item but not the shipping charges.
--if part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.

How to avail of Store Credit?
--You will receive store credit email from Partshere RMA dept five (5) to seven (7) business days (processing time) after receipt of the product in our warehouse.
--Once you received your store credit email, you may surf our website or email us to place an order.

You cannot use the store credit amount of the product you returned until the product returned is inspected by a qualify technician and the credit number is issued.

We hope these answers to some common concerns are found to be helpful. If you have any other questions, please do not hesitate to contact our RMA department where they will be happy to assist you.

Pricing, Typographical Errors, Availability and Specifications on and Search Engines Advertising Partshere Products.

Due to the fast pace of the computer and consumer products industries, prices, specification and availability of products change without prior notice. Due to the volatile nature of the computer industry, product descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing, or offers is subject to correction. We make every effort to provide you with the most accurate, up-to-the-minute information. Despite our best efforts, a small number of items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Partshere shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

While we make every attempt to verify prices before charging your credit card, Partshere shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Partshere shall immediately issue a credit to your credit card account in the amount of the incorrect price charged on your credit card.

Although Internet online processing generates an automatic confirmation and response via e-mail, Partshere may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products. Partshere reserves the right to limit and prohibit any sale at its discretion. Proof of purchase and postage may be required for any rebate program.

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