How
do I return my products to Partshere?
--All returns must include a Return Merchandise Authorization
Number (RMA#). Without this number, we cannot accept the merchandise
back to the warehouse.
--In order to get an RMA number you must fill out our RMA
FORM
--Once there, you will be asked to fill out our simple return
form. You will need to supply us with a detailed explanation for
your return, your order number, your name and the description
of the item you wish to return.
--Please note that all non-defective returns are subject to a
non-negotiable 25% restocking fee from invoice total, or $20.00
(whichever is more).
--All returns must be made within 40 days from the date the product
was purchased. Returns after 40 days will not be accepted.
--Items must be in its original packaging, in new condition with
all warranty cards, manuals and accessories that were provided.
--The package must be sent back to us with a carrier that can
provide a tracking number. This is a must for verification purposes.
--Please allow approximately 10 business days for your return
to be processed once it has arrived at the warehouse.
--If you request a replacement, we will process and ship your
replacement after we have received your returned product. We can
only provide replacement for the same manufacturer part number
as previously ordered, please keep in mind that replacement is
subject to availability. If you want a different item, we suggest
that you request for a store credit.
--if you request for a store credit, we will provide you with
the store credit email 5 to 7 business days after we received
the return product from our warehouse. This store credit email
can be utilized by placing your order to our sales staff. This
will be treated as a new order; and you will therefore have a
new order number.
--Opened or tampered-with Software is non-returnable.
--Some items are non-returnable and returns of certain products
need to be made through the manufacturer directly as dictated
to us by the manufacturer. Our RMA team will advise you of the
return instructions for your product once we receive your RMA
application form.
My product arrived defective?
--All defective products may be returned within 40 days from date
purchased for a replacement or credit. After 40 days from date
purchased and product turns out to be defective, please contact
the manufacturer for their warranty replacement.
--Unfortunately after 40 days from date purchased we can no longer
accept a product for return even if factory sealed.
--All shipping related expense in sending back a defective item
is always paid for by the customer. You may choose whichever carrier
you prefer as long as they can provide a tracking number. However,
Partshere will pay for the total shipping expense in sending a
replacement product back to the customer. Ground delivery only.
--If a refund is requested instead of the replacement, we can
refund you the cost of the item but not the shipping charges.
--if part of a product is defective, please return the whole product,
including all manuals and accessories, in the original packaging.
We do not stock all our items in one location and therefore we
need to return the entire defective product to the manufacturer
for a complete replacement.
How to avail of Store Credit?
--You will receive store credit email from Partshere RMA dept
five (5) to seven (7) business days (processing time) after receipt
of the product in our warehouse.
--Once you received your store credit email, you may surf our
website or email us sales@partshere.com to place an order.
You cannot use the store credit amount of the product you returned
until the product returned is inspected by a qualify technician
and the credit number is issued.
We hope these answers to some common concerns are found to be
helpful. If you have any other questions, please do not hesitate
to contact our RMA department where they will be happy to assist
you.
Pricing, Typographical Errors, Availability and Specifications
on www.partshere.com and Search Engines Advertising Partshere
Products.
Due to the fast pace of the computer and consumer products industries,
prices, specification and availability of products change without
prior notice. Due to the volatile nature of the computer industry,
product descriptions may not reflect current technical information.
Any typographical, photographic or specification error in product,
pricing, or offers is subject to correction. We make every effort
to provide you with the most accurate, up-to-the-minute information.
Despite our best efforts, a small number of items on our web site
may be mis-priced. In the event a product is listed at an incorrect
price due to typographical, photographic, or technical error or
error in pricing information received from our suppliers, Partshere
shall have the right to refuse or cancel any orders placed for
product listed at the incorrect price.
If an item's correct price is lower than our stated price, we
will charge the lower amount and ship you the item. If an item's
correct price is higher than our stated price, we will cancel
your order and notify you of the price error and order cancellation.
You will, of course, have an opportunity to purchase the item
at the correct price, if you so wish.
While we make every attempt to verify prices before charging your
credit card, Partshere shall have the right to refuse or cancel
any orders placed on mis-priced product whether or not the order
has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order
is canceled, Partshere shall immediately issue a credit to your
credit card account in the amount of the incorrect price charged
on your credit card.
Although Internet online processing generates an automatic confirmation
and response via e-mail, Partshere may make changes on pricing,
product description, and/or specification, after the confirmation
and prior to product shipment. Such changes are intended to cope
with situations including, but not limited to, corrections to
errors, changing market conditions, discontinuation and/or unavailability
of products. Partshere reserves the right to limit and prohibit
any sale at its discretion. Proof of purchase and postage may
be required for any rebate program.
Thank you for doing business with Partshere.com!
