top bar

C5914A CM8050 Color Multifunction Printer with Edgeline Technology

HP CM8050 Color Multifunction with Edgeline Technology (C5914A)

MFG Part Number: C5914A

Printer Support Linksshow
- Repair It
- Exchange It
- View Supplies
- Service Diagrams
- View Parts List
- Partsurfer Tool

HP CM8060/CM8050 Color MFP with Edgeline Technology service manual

C5914A Service Manual

View Service Manual Buy C5914A Service Manual

Buy C5914A Service Manual

Buy Printed Manual

Manual contents and shortcuts

Product information

Product walkaround

Single output bin

Optional finishers

Turn the device on and off

Use the control panel

Control-panel layout

Buttons on the touchscreen

Control-panel Help system

Supported paper

Recommended paper

Guidelines for using specialty papers

Recommended paper for specific types of documents

Supported paper types for each tray

Supported paper sizes for each tray

Capacity of each tray and bin

Service approach

How to use this manual

Service call flow

Initial activities

Final activities

Repair activities

Battery disposal

Handling and disposing of service parts and consumables

Fluorescent lamps

Remote support and embedded Web server (EWS)

The embedded Web server (EWS)

Configurable Service Links

Protected Service Mode (PSM)

Service toolkit

MFP serial number explanation

Country/region code

Serial number location

Copier Diagnostic Field Tool (CDFT)

Two CDFT versions

Options available in CDFT-L, CDFT-E, Service Assist Mode, and Protected Service Mode (PSM)

Start using CDFT

Troubleshoot the MFP and accessories

Use the Event Log

Use the subsystems menu

Troubleshoot image quality

Use service assist mode

Perform Preventive Maintenance (PM)

Access the embedded Web server (CDFT-L only)

Reset the PM counter for a PM item

View the estimated remaining life of a Printer Maintenance (PM) item

Manage and maintain firmware

Manage non-volatile memory (NVM)

Use CDFT to perform an RFU

Calibrate the MFP

Engine Calibrations 1

Pen Health Gauge

Engine Calibrations 2

Scanner and ADF calibrations

Print a test page

View, print, and edit service information

Edit service information

Print service information

View service information

Set the remote access password (CDFT-E only)

Set the finisher stapler 2 paper-size setting

Set the HP 4000-sheet input tray paper size

Set the scanner default media size

Managing and maintenance

Maintenance and replacement strategy

Service intervals

Gaining access to preventive maintenance data

EWS (embedded Web server)

Hardware maintenance

General procedures

Preventive maintenance kits

ADF Feed sensor (SN404)

ADF Timing sensor (SN406)

ADF contact glass

ADF pick rollers

Tetris sensor (SN58)

Cooling fan filters

Horizontal transport drive rollers

Scanner chamber filter

Accumulator wheel shaft assembly

Carriage felt oiler

IDO curler output transmission (belts and pulleys)

Carriage drive belt

Carriage encoder sensor/PCA

Carriage encoder strip

Drop detect assembly

Drum jam sensors (Drum 1 sensor (SN33) and Drum 2 sensor (SN34))

Tray 1 pick roller

Tray 5 pick rollers

Aerosol duct kit

Charcoal filter

Input tray pick roller

Scanner exposure lamp

Maintenance log

How to complete the maintenance log

Maintenance log page

Startup Menu service functionality

Administrator tools

How to use the Startup Menu

Non-volatile memory (NVM) backup and restore

Machine NVM backup

Non-volatile memory (NVM) resets and initializations

Memory architecture

Memory-management tools

Firmware upgrade

How to update the firmware

Other methods to transfer the RFU file

Retrofit tag installation, placement, and orientation

Purpose of event trending

Calibrations and adjustments

ADF adjustments

ADF Duplex Center Line Front and Back adjustments

ADF Leading Edge adjustment

ADF Vertical Magnification adjustment

ADF Center Line Simplex adjustment

ADF Scan Start Position adjustment

Scanner adjustments

Scanner Center Line adjustment

Scanner Leading Edge adjustment

Scanner Vertical Magnification adjustment

Media calibrations

Media Gloss calibration

Media Side Edge calibration

Drum calibrations

Drum Position calibration

Carriage calibrations

Carriage encoder strip adjustment

Carriage Stopping Accuracy calibration

Carriage-to-carriage alignment

Control Panel calibrations

LCD touchscreen

Pen calibrations

Automatic Pen Alignment (APA) calibration

Pen Density Compensation calibration

Drop Detect Beam calibration

New Pen Servicing routine

Drop Detect routine

Pen Cleaning routine

Tray 1 calibrations

Tray 1 Paper-Width Guide calibration

Tray 2, 3, and 4 adjustments

Tray 2, 3, and 4 pick arm alignment

Tray 5 calibrations

Separator force

Top-of-form sensor (SN22) and Tetris sensor (SN58) calibrations

Tetris sensor (SN58) calibration

Top-of-form Position calibration

First Nozzle Position calibration

Removal and replacement

General cautions during removal and replacement

Removal and replacement strategy

Electrostatic discharge

General procedures

Pinch roller assembly

Wires and cables

Carriage extraction

Carriage plate cover

Upper inner cover

Standard input tray (Trays 2, 3, and 4) covers

Front Door Lock solenoid (SOL4)

Lower inner cover

Web wipe access case parts

Left case parts

Right case parts

Rear case parts

Automatic document feeder (ADF)

ADF covers and trays

ADF originals cover

Separation roller

Lower separation roller

ADF Feed clutch (CL401)

Scanner assembly

ADF contact glass

Scanner exposure lamp

Scanner mirrors

Image scan unit (ISU) cover

Image scan unit assembly

Scanner motor (M501)

Scanner sensors

Scanner chamber filter

Rear wire assembly

Front wire assembly

Control panel assembly

Control panel PCAs

Keypad assembly and button assembly

Power switch assembly

LCD and touchscreen

Control panel lamp

Trays 2, 3, and 4

Right-side lower panel

Trays 2, 3, and 4 assembly

Trays 2, 3, and 4

Paper-length guide

Media-length guide actuator tape

Paper-width guide

Paper-width sensor flag

Pick arm assembly

Trays 2, 3, and 4 Transport motor (M18)

Exit roller shaft

Right lower panel handle

Paper-exit sensor flag

Trays 2, 3, and 4 distribution PCA

Trays 2, 3, and 4 Controller PCA (A23)

Trays 2, 3, and 4 sensors

Trays 2, 3, and 4 LEDs

Tray 1 assembly

Tray 1 Pick solenoid (SOL1)

Tray 1 upper case part

Tray 1 pick shaft

Input tray extension

Paper-width guide

Tray 1 Width sensor (SN24) assembly

Tray 1 LED (LED12)

Right-side middle panel

Vertical assembly

Tray 1 drive arm

Vertical motor (M6)

Vertical latch assembly

Vertical drive rollers

Vertical sensors

Right-side Middle Panel LED (LED13)

Horizontal assembly

Horizontal jam access guide

Horizontal motor (M7)

Horizontal latch assembly

Horizontal drive rollers

Horizontal sensors

Horizontal Latch LED (LED1)

Input, duplex, output (IDO)

IDO removable module (IDO RM)

IDO duplexer door

Pinch roller assembly

Pinch roller guide assembly

Input paper guide

Input guide assembly

IDO handle 2 assembly

IDO media eject

Duplex inner short damper

IDO decurler assembly

Decurler cam shaft assembly

Duplex upper outer guide

IDO printer interface

IDO Media Thickness encoder (EN14)

Drum motor (M3)

Drum encoder PCAs

Drum encoder disk

Vacuum poppet valves

Drum Illumination 1 LED (LED8) and Drum Illumination 2 LED (LED9)

Vacuum fan assembly

Vacuum supply housing

PSU exhaust duct assembly

PSU recirculation duct

Carriage handle

Aerosol manifold and hose

Carriage encoder strip

Carriage drive belt

Carriage idler pulleys

Carriage 1 motor (M1) and Carriage 2 motor (M2)

Carriage magnets

Carriage felt oilers

Pen-to-paper spacing (PPS)

Carriage sensors

Carriage LED (LED10)

Ink delivery system (IDS)

Air pressure system (APS) assembly

IDS relief valve

Air pump assembly

Aerosol filter box

Aerosol fan (AERO)

Aerosol duct assembly

Aerosol fan (AERO) cover

Aerosol duct wipes

Dryer heater assembly

Dryer fan (FAN5)

Dryer assembly right

Dryer assembly left

Dryer slider lever

Dryer LED (LED6)

Service station

Service station assembly

Web wipe cartridge guide

Web Drive motor (M5)

Web wipe material lift assembly

Web Advance encoder (EN11)

Web Wipe Material Lift motor (M4)

Drop detect assembly

Service station sensors

Pen cooling fans assembly

Web wipe cartridge

Web wipe encoder assembly

Formatter electronics

Formatter assembly

Formatter access door

Coprocessor hard disk

Formatter hard drive

Formatter battery

Power and control electronics

Power supply assembly

Motion PCA (A2)

Power Distribution PCA (A1)

Main Engine PCA (A5)

Electronics Bay Cooling fan (FAN4)

Main Engine Backplane PCA (A4)

Main Engine PCA Cooling fan (FAN2)

Ball slide extension

Elevator transmission

Elevator cables

Feed roller assembly

Upper separator slip clutch assembly

Lower separator encoder PCA

Lower separator encoder disk

Tray 5 pick rollers

Pick arm assembly

Media hold down assembly

Tray 5 Pick clutch (CL101)

Tray 5 Separator clutch (CL102)

Tray 5 Distribution PCA (A101)

Upper media path guide

HP Multifunction Finisher

Doors and covers

Stack holder assembly

Job support assembly

Input paper path assembly

Stapler 1 assembly

Stapler 2 assembly

Finisher Diverter solenoid (SOL211)

Finisher Main PCA (A200)

Troubleshooting

Troubleshooting tools

How to test voltages

Protected Service Mode (PSM)

Connector pin 1 reference

How to test a stepper motor

Problem conditions

General MFP problems

Navigation LED does not light

ADF and scanner problems

Control panel problems

Power supply (PS1) problems

MFP door problems

Boot-up problems

MFP paper path problems

CDFT-L direct connection problems

Remote Firmware Update (RFU) problems

Tray 5 problems

Finisher problems

Coprocessor electronics problems

Main Engine PCA (A5) LED error codes

Print-quality problems

Image-quality problems

Ink and media problems

Text and Image processing problems

Image placement problems

Color appearance problems

Copy-qualty problems

Streaks on copies

Vertical bands on copies

Color spots or stains

Image misregistration

Image not centered

Blurred or fuzzy images

Color misregistration

Horizontal lines or bands

Slow change in copy density

Damage to the original

Vertical magnification defect

Horizontal magnification defect

Background on copies

Inaccurate color on copies

Copy density too light/dark

Distorted image

Control panel messages

Calibration messages

MFP door open messages

MFP media messages

MFP tray messages

Tray 5 messages

Finisher messages

Hardware fault trees

00.06C1: Front Door LED (LED7) not lit

A0.02E1: Tray 1 empty

A0.02E2:Tray 1 empty

A0.02E3: Tray 1 empty

A0.03A1: Failed to pick from Tray 1, and then recovered

A0.06C1: Tray 1 LED (LED12) not lit

A0.1301: No pick Tray 1

A1.0102: Tray 2 Pick motor (M19) stall

A1.0103: Tray 3 Pick motor (M20) stall

A1.0104: Tray 4 Pick motor (M21) stall

A1.01A2: Failed to pick from Tray 2, and then recovered

A1.01A3: Failed to pick from Tray 3, and then recovered

A1.01A4: Failed to pick from Tray 4, and then recovered

A1.01C1: Trays 2, 3, and 4 Transport motor (M18)

A1.02C1:Tray 2, 3, and 4 Ambient Temperature sensor (SN41)

A1.02C3: Tray 2, 3, and 4 Humidity sensor (SN42)

A1.02E1: Tray 2 empty

A1.02E2: Tray 3 empty

A1.02E3: Tray 4 empty

A1.02E4: Tray 2 low

A1.02E5: Tray 3 low

A1.02E6: Tray 4 low

A1.02EC: Tray 2 open

A1.02ED: Tray 3 open

A1.02EE: Tray 4 open

A1.02EF: Close right-side lower panel

A1.06C1: Right-side Lower Panel LED (LED18) not lit

A1.06C2: Tray 2 LED (LED15) not lit

A1.06C3: Tray 3 LED (LED16) not lit

A1.06C4: Tray 4 LED (LED17) not lit

A1.0701: Trays 2, 3, and 4 Controller PCA (A23) failure

A1.07A1: Trays 2, 3, and 4 Controller PCA (A23) voltage out-of-range

A1.1302: Paper jam at Tray 2

A1.1304: Paper jam at Tray 4

A2.0101: Tray 5 Pick motor (M101) stall

A2.0102: Tray 5 Elevator motor (M102) stall

A2.0201: Tray 5 Elevator Upper Limit sensor (SN108) failed

A2.0202: Tray 5 Stack Height sensor (SN104) failed

A2.02C2: Elevator does not go all the way to the bottom

A2.02E1: Reattach Tray 5

A2.02E3: Close Tray 5 top-left panel

A2.02E4: Close Tray 5 top door

A2.02E5: Tray 5 overfilled

A2.02E6: Tray 5 empty

A2.06C1: Tray 5 Top Door LED (LED102) not lit

A2.06C2: Tray 5 Top-left Panel LED (LED101) not lit

A2.1301: Paper jam at Tray 5 Media 1 sensor (SN101)

A2.1302: Paper jam at Tray 5 Media 2 sensor (SN103)

B0.0101: Vertical motor (M6) stall

B0.02E1: Close right-side upper panel

B0.02E2: Close right-side middle panel

B0.06C1: Right-side Middle Panel LED (LED13) not lit

B0.1301: Paper jam at Vertical Transport 1 sensor (SN35)

B0.1302: Paper jam at Vertical Transport 2 sensor (SN28)

B0.1303: Paper jam at Vertical Transport 3 sensor (SN25)

B0.1304: Paper jam at Vertical transport 4 sensor (SN26)

B1.0101: Horizontal motor (M7) stall

B1.02E1: Close upper paper path

B1.02E2: Wrong media type

B1.06C1: Horizontal Latch LED (LED1) not lit

B1.1301: Paper jam at Transparency sensor 1 (SN1)

B1.1302: Paper jam at Horizontal Transport 2 sensor (SN3)

B1.1303: Paper jam at Horizontal Transport 3 sensor (SN2)

B1.1304: Paper jam at Horizontal Transport 4 sensor (SN5)

B2.0101: IDO Input 1 motor (M8) stall

B2.0102: IDO Input 2 motor (M10) stall

B2.0103: IDO Curler motor (M15) stall

B2.0104: IDO Media Eject motor (M13) stall

B2.0105: IDO Duplex motor (M12) stall

B2.0106: IDO Output motor (M11) stall

B2.02E1: Close left-side lower panel

B2.02E2: Close left-side middle panel

B2.02E3: Close left-side upper panel

B2.0301: Able to open locked left-side upper panel

B2.03C1: IDO Diverter solenoid (SOL2)

B2.03C2: Cannot open left-side upper panel

B2.06C1: Left-side Middle Panel LED (LED3) not lit

B2.06C2: Output Bin LED (LED14) not lit

B2.06C3: IDO Curler LED (LED2) not lit

B2.06C4: Left-side Upper Panel LED (LED5) not lit

B2.1301: Paper jam at IDO Input Staging 2 sensor (SN10)

B2.1302: Paper jam at IDO Media Thickness encoder (EN14)

B2.1303: Paper jam at IDO Input Staging 1 sensor (SN7)

B2.1304: Paper jam at IDO Input Media sensor (SN8)

B2.1305: Paper jam at IDO Output Media sensor (SN9)

B2.1306: Paper jam at IDO Output 1 sensor (SN15)

B2.1307: Paper jam at IDO Output 2 sensor (SN12)

B2.1308: Paper jam at IDO Duplex Staging sensor (SN11)

B2.1309: Paper jam at IDO Duplex Media sensor (SN16)

C0.0101: Vacuum 1 motor (VAC1) failed to start after three attempts

C0.0102: Vacuum 2 motor (VAC2) failed to start after three attempts

C0.0103: Vacuum 3 motor (VAC3) failed to start after three attempts

C0.0104: Vacuum 4 motor (VAC4) failed to start after three attempts

C0.0105: Vacuum 5 motor (VAC5) failed to start after three attempts

C0.0106: Aerosol fan (AERO) failed to start after three attempts

C0.01A1: Vacuum 1 motor (VAC1) failed to start on the first or second attempt but started by the thi ...

C0.01A2: Vacuum 2 motor (VAC2) failed to start on the first or second attempt but started by the thi ...

C0.01A3: Vacuum 3 motor (VAC3) failed to start on the first or second attempt but started by the thi ...

C0.01A4: Vacuum 4 motor (VAC4) failed to start on the first or second attempt but started by the thi ...

C0.01A5: Vacuum 5 motor (VAC5) failed to start on the first or second attempt but started by the thi ...

C0.01A6: Aerosol fan (AERO) failed to start on the first or second attempt but started by the third ...

C1.0101: Drum motor (M3) stall

C1.01A1: Drum motor (M3) requires higher than normal power (PWM) to operate

C1.06C1: Drum Illumination 1 LED (LED8) not lit

C1.06C2: Drum Illumination 2 LED (LED9) not lit

C1.06C3: Noise in the drum drive area

C2.0201: Dryer Temperature sensor (SN36) problem

C2.06C1: Dryer LED (LED6) not lit

C2.0901: Dryer fan (FAN5) problem

C2.09A1: Dryer fan (FAN5) RPM too low

C2.0C01: Dryer heater (HTR1) problem

C4.0101: Web Drive motor (M5) stall

C4.0102: Web Wipe Material Lift motor (M4) stall

C4.0201: Spit web not detected

C4.0202: Change web wipe supply

C4.02A1: Low Web wipe supply

C4.0501: Web Advance encoder (EN11) stall

C7.0B06: IDS system will not pressurize

C7.0B07: IDS system will not depressurize

C7.0B08: IDS leak detected

C7.0B10: Black ink supply is empty

C7.0B11: Black ink supply has failed

C7.0B12: Black ink supply is missing

C7.0B13: Black ink supply is non-HP

C7.0B20: Cyan ink supply is empty

C7.0B21: Cyan ink supply has failed

C7.0B22: Cyan ink supply is missing

C7.0B23: Cyan ink supply is non-HP

C7.0B30: Magenta ink supply is empty

C7.0B31: Magenta ink supply has failed

C7.0B32: Magenta ink supply is missing

C7.0B33: Magenta ink supply is non-HP

C7.0B40: Yellow ink supply is empty

C7.0B41: Yellow ink supply has failed

C7.0B42: Yellow ink supply is missing

C7.0B43: Yellow ink supply is non-HP

C7.0B50: Bonding Agent supply is empty

C7.0B51: Bonding Agent supply has failed

C7.0B52: Bonding Agent supply is missing

C7.0B53: Bonding Agent supply is non-HP

C7.0BA0: Magenta ink supply has expired

C7.0BA1: Black ink supply is low

C7.0BA2: Black ink supply has expired

C7.0BA3: Bonding Agent supply has expired

C7.0BA4: Bonding Agent supply is low

C7.0BA5: Yellow cartridge low warning

C7.0BA6: Yellow ink supply has expired

C7.0BA7: Cyan ink supply is low

C7.0BA8: Cyan ink supply has expired

C7.0BA9: Magenta ink supply is low

D1.06C1: Carriage LED (LED10) not lit

D4.0705: Motion PCA (A2) power not good

Image-quality fault trees

Initial actions for image-quality troubleshooting

Print-quality fault trees

Print-quality defect classifier

Vertical bands (process direction banding)

Carriage indexing

Text and edge quality

Color plane misregistration

Mottle and coalescence

Slow density change

Horizontal bands

Image area damage

Image location and skew

Stains, spray, and drops

Color consistency

Text and line width

Image linearity

Density too light or too dark

Stackability and offsetting in output tray

Immediate durability and handleability

Immediate highlighter durability

Color inaccuracy

Color transitions

Object placement

Missing or wrong data

Media curl, stacking in tray

Copy-quality fault trees

Copy defect classifier

Image misregistration

Image not centered

Distorted image

Vertical magnification

Horizontal magnification

Slow-changing density

Density too dark or too light

Wrong colors on copies

Inaccurate colors on copies

Streaks on copies

Vertical bands on copies

Horizontal bands on copies

Background copies

Color spots and stains on copies

Blurred or fuzzy copies

Color misregistration

Damaged originals

Event Log codes

Event Log code format

Event Log error and warning codes

bottom bar