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CF387A Color LaserJet pro mfp m476dw

HP Color LaserJet pro mfp m476dw (CF387A)

20ppm black, 20ppm color, Ethernet, RJ-11, USB 2.0, Wireless LAN

MFG Part Number: CF387A Unit Availability
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HP Color LaserJet Pro M476 MFP troubleshooting manual

CF387A Troubleshooting Manual View Troubleshooting Manual

Table of Contents

Product specifications
Solve problems
Theory of operation
ADF operation
Basic operation
Certificate of Volatility
Clean the product
Clear jams
Configuration report
Engine control system
Environmental specifications
Fax functions and operation
Firmware upgrades
Formatter-control system
Image-formation system
Laser/scanner system
Menu structure
Paper feeds incorrectly or becomes jammed
Pickup-and-feed system
Power consumption, electrical specifications, and acoustic emissions
Product dimensions
Product resets
Scanning and image capture system
Solve connectivity problems
Solve email problems
Solve fax problems
Solve image-quality problems
Solve paper-handling problems
Solve performance problems
Solve problems checklist
Tools for troubleshooting
Troubleshooting process
USB flash drive
Validate LDAP gateway
Access control for LaserJet Pro devices
ACL overview
ADF duplex operation
ADF jam clearance
ADF jam detection
ADF paper path and ADF sensors
Cannot connect to the email server
Change the fax speed
Checklist for solving fax problems
Clean the document feeder pickup rollers and separation pad
Clean the paper path
Clean the pickup and separation rollers
Clean the scanner glass strip and platen
Clean the touchscreen
Clear jams in the document feeder
Clear jams in the duplexer
Clear jams in the output bin
Clear jams in Tray 1
Clear jams in Tray 2
Clear jams in Tray 3 (accessory)
Computer and network security features
Control panel
Control-panel checks
Copy or scan sequence of events
DC controller
Determine the problem source
Distinctive ring function
Experiencing frequent or recurring paper jams?
Factors affecting print performance
Fax by using Voice over IP services
Fax card in the fax subsystem
Fax error report printing
Fax page storage in flash memory
Fax trace report
General print-quality issues
Image-formation process
Improve print quality
Individual component diagnostics
Jam detection
Jam locations
Laser failure detection
LEDM overview
Major systems
Multiple-feed prevention
NVRAM initialization
Output is curled or wrinkled
Pad transfer
Paper does not feed automatically
Paper does not feed from Tray 2 or 3
Perform a fax diagnostic test
PJL overview
Power subsystem
Power supply
Print-quality troubleshooting tools
Product components
Product feeds incorrect page size
Product pulls from incorrect tray
Product will not duplex or duplexes incorrectly
PSTN operation
Receive faxes when you hear fax tones
Restore the factory-set defaults
Scanner operation
Scanner power-on sequence of events
Sequence of operation
Set the fax-error-correction mode
Sleep Delay
Solve general fax problems
Solve image quality problems: Image defects table
Solve problems receiving faxes
Solve problems sending faxes
Solve USB connection problems
Solve wired network problems
Solve wireless network problems
Super NVRAM initialization
The email failed
The fax subsystem
The product does not pick up paper
The product does not print or it prints slowly
The product picks up multiple sheets of paper
Tools for troubleshooting: Control panel menus
Tools for troubleshooting: Event-log messages
Tools for troubleshooting: Interpret control panel messages
Unable to scan
Wireless radio

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