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HP Color LaserJet Pro CP1020 service manual

CE914A Service Manual View Service Manual

Table of Contents

Removal and replacement
Removal and replacement strategy
Electrostatic discharge
Required tools
Service approach
After performing service
Before performing service
Post-service test
Parts removal order
Removal and replacement procedures
Replace the print cartridges
Replace the imaging drum
Input tray
Secondary transfer roller
Separation pad assembly
Pickup roller
Main assemblies
Solve problems
Solve problems checklist
Step 1: Make sure that the product is set up correctly
Step 2: Check the cabling or wireless connection (network models only)
Step 3: Check to see if any control-panel lights are lit
Step 4: Check the paper
Step 5: Check the software
Step 6: Test print functionality
Step 7: Check the supplies
Step 8: Try sending a print job from a computer
Troubleshooting process
Determine the problem source
Power subsystem
Tools for troubleshooting
Component diagnostics
Internal print-quality test pages
Print-quality troubleshooting tools
Interpret control panel light patterns
Status alert messages
Clear jams
Prevent paper jams
Clear jams from the input tray
Jam locations
Clear jams from the output bin
Clear jams from the rear door
The product does not feed automatically
The product feeds multiple sheets
Solve image-quality problems
Image defects table
Clean the product
Clean the separation pad or pickup roller
Clean the exterior
Clean the paper path
Solve performance problems
The product does not print
The product prints slowly
Solve connectivity problems
Solve direct-connect problems
Solve network problems
Solve wireless network problems (wireless models only)
Product updates
Service mode functions
Product resets
Parts and diagrams
Order parts by authorized service providers
Order replacement parts
Related documentation and software
Service parts
Supplies part numbers
Whole-unit replacement part numbers
How to use the parts lists and diagrams
Assembly locations
Base product (no optional trays or accessories)
Covers, panels, and doors
Internal assembly
Internal assembly
Alphabetical parts list
Numerical parts list
Service and support
Hewlett-Packard limited warranty statement
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums
Data stored on the print cartridge and imaging drum
End User License Agreement
Customer self-repair warranty service
Customer support
Repack the product
Physical specifications
Power consumption
Acoustic specifications
Environmental specifications
Regulatory information
FCC regulations
Declaration of conformity (base models)
Declaration of conformity (wireless models)
Certificate of Volatility
Safety statements
Canadian DOC regulations
Laser safety
Power cord instructions
Power cord statement (Japan)
VCCI statement (Japan)
EMC statement (Korea)
GS statement (Germany)
Laser statement for Finland
Restriction on Hazardous Substances statement (Turkey)
Substances Table (China)
Additional statements for wireless products
Australia statement
Brazil ANATEL statement
Canadian statements
European Union regulatory notice
FCC compliance statement - United States
Korean statement
Notice for use in France
Notice for use in Russia
Taiwan statement

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