Terms and Conditions

Billing & Payment C.O.D Cashier's Checks Sales Tax Shipping Information International Shipping Shipping Carriers How much will my shipping cost? What happens If I Refuse My Order? Back Orders Warranty How do I return my products to Partshere? My product arrived defective? Core Return Agreement Return Address How to avail of Store Credit? Billing & Payment We accept all major credit cards including Visa, MasterCard, Discover, and American Express. There are no credit card surcharges. Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the time processing the order. Orders that are shipped to an address other than the billing address listed with the credit card company require a temporary, alternate shipping note added to the account. Applying this note may also cause a short delay in processing time, but you will be notified of this. This note is required for first time purchases only and is used to verify that the cardholder is placing the order. This is for your security. Please note that we will accept credit cards with verifiable account information with the Card Issuer. In the event that the Card Issuer is located outside of U.S., we may not be able to process the order. All transactions are subject to verification for safety and security purposes. C.O.D Cashier's Checks C.O.D Cashiers' Checks will only be accepted by our domestic customers. Please fax a copy of the cashiers check to (909) 947-8189 to have your order shipped out. Your order will not be processed without receiving a coy of the check. Please mail us the check as soon as possible; it must be present at the time of delivery of your equipment by the mail carrier. We also accept cashier's checks, money orders, personal checks, and money wires. Certified funds and personal checks must clear before a product ships. Please contact our Sales Department for more payment information. Sales Tax Only Shipments to CA are subject to sales tax. If you are a reseller and would like to have your sales tax waived, please send us your reseller's certificate or permit through fax # (909) 947-8189. Shipping Information Once an order has been placed, an automated confirmation email that includes the details of the order will be provided. The delivery time of an order is determined by our Processing time (time between ordering the product to the time that the product leaves our warehouse) and the selected Shipping method (Ground, or 2nd Day). Toner and HP printer parts orders my take up to 48 hours to process from our warehouse. However, printers might take from 7 to 14 days to process. After the order is processed it will be shipped depending on the method selected by the customer. I.e. Ground, or second day. Some orders may require a little longer, depending on availability and location of the warehouse used and on the verification process of your credit card information. You will be notified via email in case such problems arise. If your order is placed via credit card, the credit card will not be charged until the order has been verified through one of our sales representatives. Partshere does not process any order(s) on weekends and Holidays. Orders placed over the weekend and on Holidays will be processed the following business day. Nevertheless, Partshere is available 24hrs 7days a week for customer on-line ordering. Items in stock will be shipped to you from the closest of more than 35 affiliated warehouses across the country. International Shipping Please note that we are unable to accept International Orders at this time. This includes PO addresses, Canada and Guam. Unfortunately, at this time we can only fulfill orders that are shipped within the Continental United States. We are working on expanding our shipping options and hope to bring you this service at a later date. We apologize for the inconvenience. We ship to P.O. Box, APO, and FPO address's on orders over $200.00 excluding shipping and tax. Shipping Carriers Partshere reserves the right to ship via alternate carriers: Federal Express UPS Airborne Express DHL How much will my shipping cost? _ Partshere reserves the right to ship via alternate carriers. Shipping rates are within continental USA only! We display international rates, but they may vary according to country. Shipping costs are based on the product weight. To find out how much shipping will cost you, find your item then continue through the checkout procedure and the weight will be calculated for you. _ Shipping costs may vary according to weight of the item. We do ship via conventional methods for most items. Our oversized and fragile items are shipped with special handling and therefore prices are approximate. What happens If I Refuse My Order? _ If your order has been shipped and is refused by you at time of delivery, there will be a non-negotiable 25% restocking fee from invoice total, or $20.00 (whichever is more). Back Orders Partshere will accept back orders, however the length of wait or ETA (estimated time of arrival) will not be guaranteed. If customer fails to cancel order Partshere will charge credit card once the order becomes available. Partshere RMA or order cancellation policy will apply to any cancellation of orders after credit card has been charged. If the product you ordered is has been unavailable or discontinued we will inform you via e-mail that we cannot fulfill your order and we will not charge your credit card, or if availability ran out while in shipping process we will refund your credit card and inform you via e-mail. Warranty All new products carry the full manufacturer warranty. . Warranties for used, open box, and refurbished products is no more than 30 days. All items labeled as refurbished from Partshere are and should be in excellent working condition. If for any given reason items are defective, Partshere will honor and abide by the terms of the RMA policy or return merchandise policy stated. How do I return my products to Partshere? --All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse. --In order to get an RMA number you must login to your account and visit the RMA section. --Once there, you can create a simple return form for your order. You will need to supply us with a detailed explanation for your return, your order number, your name and the description of the item you wish to return. --Please note that all non-defective returns are subject to a non-negotiable 25% restocking fee from invoice total, or $20.00 (whichever is more). --All returns must be made within 40 days from the date the product was purchased. Returns after 40 days will not be accepted. --Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. --The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes. --Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse. --If you request a replacement, we will process and ship your replacement after we have received your returned product. We can only provide replacement for the same manufacturer part number as previously ordered, please keep in mind that replacement is subject to availability. If you want a different item, we suggest that you request for a store credit. --If you request for a store credit, we will provide you with the store credit email 5 to 7 business days after we received the return product from our warehouse. This store credit email can be utilized by placing your order to our sales staff. This will be treated as a new order; and you will therefore have a new order number. --Opened or tampered-with Software is non-returnable. --Some items are non-returnable and returns of certain products need to be made through the manufacturer directly as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form. My product arrived defective? --All defective products may be returned within 40 days from date ordered for a replacement or credit. After 40 days from date ordered and product turns out to be defective, please contact the manufacturer for their warranty replacement. --Unfortunately after 40 days from date purchased we can no longer accept a product for return even if factory sealed. --All shipping related expense in sending back a defective item is always paid for by the customer. You may choose whichever carrier you prefer as long as they can provide a tracking number. However, Partshere will pay for the total shipping expense in sending a replacement product back to the customer. Ground delivery only. --If a refund is requested instead of the replacement, we can refund you the cost of the item but not the shipping charges. --If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.   Core Return Agreement As a service to our customers, we sell parts on an Advance Exchange Program, and therefore, require special attention regarding prompt return of your defective part (also referred to as core). As you buy these parts, you have an option to purchase parts that require exchange (return of your defect), or you may purchase the "no exchange / outright" part, which does not require return of core unit. All customers purchasing parts that require "exchange" will be allowed up to 15 days to return these parts. There will be no exception to our deadline. Failure to meet this deadline will incur charges to your account. Partshere will automatically charge the value of the "no exchange" or "outright" item, less your cost of the "exchange" item. Charges will be posted to your credit card 15 days after the part(s) are shipped out. Partshere will calculate your core fee as follows: The cost of your exchange item is subtracted from cost of new item, also labeled as (outright). For example, formula> new item subtracted from exchange item equals core fee. Please print this form and process your core exchange by clicking on "RMA" (located under support). By accepting our terms and conditions you have also agreed to the "core return agreement form" terms. Further, you authorize charges to your account if core terms are not met. Your core fee will be posted on your account. Please be reminded that fuser cores with missing parts, or damaged beyond repair are not acceptable exchange items; we reserve the right to refuse to exchange such items. If you want to exchange an item, do not attempt to repair it; the item must be sent to us in "as is" condition. All items are inspected for physical damage and to ascertain that they have been sent to us "as is" condition. Partshere will automatically render an item unacceptable for exchange if item has been tampered with, missing parts, broken beyond repair, and/or wrong part returned. Please make sure you understand our policy and follow our return shipping instructions. To return merchandise: Follow steps 1 - 6. Advance Exchange Program // Return Shipping Instructions 1. Unpack new equipment, and then pack the defective equipment in the original box. 2. Place the packing slip inside box, and then place this sheet back inside box. 3. Seal the box; mark the RMA number outside the box for reference. 4. Ship back via your common carrier. 5. Return all packing material of the new box with the core 6. Only return core to our RMA address of Partshere.com You agree to the terms and condition of our Core Return Agreement Form. To agree, please continue with your order. For any questions or concerns, please fill free to contact us. Return Address: Partshere.com 2132 S. Grove Ave Unit# N Ontario, CA 91761 sales@partshere.com rma@partshere.com How to avail of Store Credit? --You will receive store credit email from Partshere RMA dept five (5) to seven (7) business days (processing time) after receipt of the product in our warehouse. --Once you received your store credit email, you may surf our website or email us sales@partshere.com to place an order. You cannot use the store credit amount of the product you returned until the product returned is inspected by a qualify technician and the credit number is issued. We hope these answers to some common concerns are found to be helpful. If you have any other questions, please do not hesitate to contact our RMA department where they will be happy to assist you. Pricing, Typographical Errors, Availability and Specifications on www.partshere.com and Search Engines Advertising Partshere Products Due to the fast pace of the computer and consumer products industries, prices, specification and availability of products change without prior notice. Due to the volatile nature of the computer industry, product descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing, or offers is subject to correction. We make every effort to provide you with the most accurate, up-to-the-minute information. Despite our best efforts, a small number of items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Partshere shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. While we make every attempt to verify prices before charging your credit card, Partshere shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Partshere shall immediately issue a credit to your credit card account in the amount of the incorrect price charged on your credit card. Although Internet online processing generates an automatic confirmation and response via e-mail, Partshere may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products. Partshere reserves the right to limit and prohibit any sale at its discretion. Proof of purchase and postage may be required for any rebate program. Thank you for doing business with Partshere.com!

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