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HP DesignJet Z2100/Z3100/Z3100ps/Z3200/Z3200ps GP photo printer series service manual

Q5669A Service Manual View Service Manual

Table of Contents

Using this Manual
Conventions
Part Numbers
Purpose
Readership
Table of Contents
Troubleshooting
Guide to Troubleshooting the Printer
Introduction
Performing a Service Test on a Failed Assembly
Troubleshooting System Error Codes
Cover Sensors are not Working
Performing the Necessary Service Calibrations
Solving Print Quality Problems
The Printer Continuously Rejects Printheads
The Printer does not Power ON
Banding at variable extreme environmental conditions
The Line Sensor has Problems Detecting Media
Troubleshooting Media Jams/Printhead Crashes
Worm marks on HP Coated media with light area fills
Solving Media-Handling Problems
System Error Codes
System Error Codes
Continuable and Non-Continuable Error Codes
Introduction
System Error Codes and Warnings - Explanation
System Error Codes and Warnings - Descriptions
Ink Supplies Troubleshooting
What are Ink Supplies?
General Information About the Ink Supplies
General Precautions When Handling Ink Supplies
Ink Cartridge Status
When Should You Replace the Ink Supplies?
Obtaining Ink Cartridge Information
Changing an Ink Cartridge
Obtaining Printhead Information
Changing a Printhead
Aligning Printheads
Ink Cartridge Levels
Ink Cartridge Status Messages
Printhead status messages
Summary of Solving Ink Supplies Problems
Carriage Interconnect Wiper
Service Tests and Utilities
Introduction
Diagnostics - Self Test
Phone Support
Service Tests (Diagnostics)
Entering the Service Tests Menu
1. Scan Axis
2. Paper Drive
3. Electronics Module
4. Carriage Assembly
5. Sensors
6. Color Sensor (Spectrophotometer)
7. Ink Delivery System (IDS)
8. Service Station
9. I/O Information
10. Unit Information
11. EEROM Reset
12. Set Unit Configuration
13. Error 71:19 Recovery
14. Others
Service Utilities
Entering the Service Utilities Menu
1. Turn Drive Roller
2. Purge Tubes
3. Set SN
4. Reset Life Counters
5. Diagnostic Print
6. Set Date and Time
7. Enable/Disable Firewall
Service Calibrations
Service Calibrations
Entering the Service Calibrations Menu
1. Scan Axis Calibration
2. Service Station Calibration
3. Paper Advance Calibration
4. Drop Detector Calibration
5. Line Sensor Calibration
8. Carriage PCA
8. SOL Calibration
Print Quality
Print Quality
Print Quality Troubleshooting Actions
How to Use the Service Image Quality Diagnostic Print
Considerations for Printing the Diagnostic Print
What is the Service Image Quality Diagnostic Print?
Printing the Service Image Quality Diagnostic Print
Diagnostic Part 1: Printhead Problems
Diagnostic Part 2: Alignment Test
Diagnostic Part 3: Printheads & Paper Advance Test
No Printing Defects Found in the Diagnostic Print
Printing the Advance Diagnostics Print
Advanced Diagnostic: Paper Advance Print
Advanced Diagnostic: Visual Alignment Diagnostic Print
Advance Diagnostic: Visual Nozzle Health.
Advance Diagnostic: Force Drop Detection
Troubleshooting Print Quality Problems
Horizontal Lines Across the Image (Banding)
Print Quality General Advice
Lines are Missing or Thinner than Expected
Lines are Printed Double or in Wrong Colors
Problems with Stepped Lines
Lines are Blurred (Ink Bleeds from Lines)
Lines are discontinuous
Problems with Graininess
Paper is not Flat
Ink marks on the paper
Print Scuffing or Scratching when Touched
Problems with the Edges of objects
Black and white prints do not look neutral
Bronzing
Horizontal lines at the end of a cut sheet print
Vertical lines of different colors
White spots on the print
Output Only Contains a Partial Print
Problems with Color Accuracy
Problems with Image Clipping
Some objects are missing from the printed image
A PDF file is clipped or objects are missing
Parts and Diagrams
Printer Support
Center Covers (Front)
Center Covers (Rear)
Right Hand Cover
Left Hand Cover
Right Hand Assemblies
Left Hand Assemblies
Carriage Assembly
Scan-Axis Assemblies
Paper Path Assemblies (Front)
Paper Path Assemblies (Rear)
Miscellaneous Parts
Removal and Installation
Introduction
Electrostatic Discharge (ESD) Precautions
Safety Precautions
Required Tools
Window
Removal
Front Cover
Removal
Media Output Assembly
Removal
Right Front Trim
Removal
Left Front Trim
Removal
Right Ink Cartridge Door
Removal
Left Ink Cartridge Door
Removal
Right Cover
Removal
Left Cover
Removal
Rear Tray
Removal
Rear Cover
Removal
Media Lever
Removal
Media Lever Position Sensor
Removal
Cutter Assembly
Removal
Right Rear Tray Support
Removal
Left Rear Tray Support
Removal
Front Panel
Removal
Top Cover
Removal
Window Position Sensor
Removal
Ink Supply Tubes Support Rail
Removal
Service Station
Removal
Drop Detector
Removal
Aerosol Fan Assembly
Removal
Primer Assembly
Removal
PrintMech PCA
Removal
Pen to Paper Space (PPS) Solenoid
Removal
Spindle
Removal
Left Spindle Holder
Removal
Right Spindle Holder
Removal
Clean Out Assembly
Removal
Out Of Paper Sensor
Removal
Left Roll Guide
Removal
Right Roll Guide
Removal
Encoder Strip
Removal
Encoder Strip Spring
Removal
Trailing Cable
Removal
Carriage Assembly
Removal
Belt Assembly
Removal
Scan-Axis Motor
Removal
Color Sensor (Spectrophotometer)
Removal
Line Sensor
Removal
Carriage Cover
Removal
Carriage PCA
Removal
Right Ink Supply Station
Removal
Left Ink Supply Station
Removal
Ink Supply Tubes
Removal
Formatter
Removal
Electronics Module
Removal
Main PCA and Power Supply Unit (PSU)
Removal
Starwheel Assembly
Removal
Print Zone Overdrive
Removal
Left Spittoon
Removal
Encoder Disk and Encoder Sensor
Removal
Media Advance Drive
Removal
Media Advance Roller
Removal
Pinchwheel Assembly
Removal
Pinchwheel Roller
Removal
Left Starwheel Lifter
Removal
Right Starwheel Lifter
Removal
Starwheel Motor
Removal
Cutter Guide
Removal
Full Bleed Foam
Removal
Preventive Maintenance
Preventive Maintenance
Belt Swelling
Cleaning the Printer
General Cleaning
Moisture on the Printer
Noisy Carriage Bushing
Cleaning the Drive Roller and Overdrive
Level of Printer Usage
Scheduled Maintenance
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