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Q6711A DesignJet T610 24-IN Printer

HP DesignJet T610 24-IN (Q6711A)

MFG Part Number: Q6711A 2400 x 1200 DPI

HP DesignJet T1100/T1100ps/T610 printer series service manual

Q6711A Service ManualView Service Manual Buy Q6711A Service ManualBuy Printed Manual

Manual contents and shortcuts

T1100/T1100ps/T610 Table of Contents
Conventions
Part Numbers
Troubleshooting
Guide to Troubleshooting the Printer
Introduction
Performing a Service Test on a failed Assembly
Troubleshooting System Error Codes
Cover Sensors are not Working
Performing the Necessary Service Calibrations
Solving Print Quality Problems
The Line Sensor has Problems Detecting Media
The Printer Continuously Rejects Printheads
The Printer does not Power ON
Banding at variable extreme environmental conditions
Troubleshooting Media Jams/Printhead Crashes
Worm marks on HP Coated media with light area fills
Solving Media-Handling Problems
System Error Codes
Continuable and Non-Continuable Error Codes
Introduction
System Error Code Brief Descriptions
Reading a System Error Code
System Error Code Table
Corrective Actions Table
System Error Codes - Full Descriptions
01.0:YZ
01.1:YZ
01.2:YZ
02.1:YZ
02.2:YZ
03:YZ
05.1:YZ
06:YZ
08:YZ
11:YZ
12.n:YZ
21.1:YZ
21:YZ
22.0:YZ
22.1:YZ
24:YZ
26.n:YZ (color = n)
27:YZ
29.n:YZ
31:YZ
38:YZ
41:YZ
41.1:YZ
42:YZ
44:YZ
47:YZ
48:YZ
51:YZ
52:YZ
55:YZ
56:YZ
61:YZ
62:YZ
63:YZ
64:YZ
65:YZ
2.97152777777778
66:YZ
67:YZ
68:YZ
71:YZ
72:YZ
73:YZ
74.1:YZ
74:YZ
75.1:YZ
75.2:YZ
75.3:YZ
75.4:YZ
76:YZ
77:YZ
78.1:YZ
78:YZ
79:YZ
79.1:YZ
81.1:YZ
81:YZ
84:YZ
85:YZ
86:YZ
87:YZ
93:YZ
94.1:YZ
94:YZ
98:YZ
Ink Supplies Troubleshooting
Using the Front Panel
Key Function
Service Key Combinations
Introduction to Ink Supplies
Ink Cartridges
What are Ink Supplies?
Available Ink Cartridges
Printheads
Available Printheads
General Information About the Ink Supplies
General Precautions When Handling Ink Supplies
When Should You Replace the Ink Supplies?
Ink Cartridge Levels, Information, and Replacement
Ink Cartridge Levels
Obtaining Ink Cartridge Information
Changing an Ink Cartridge
Printhead Information, Replacement and Alignment
Obtaining Printhead Information
Changing a Printhead
Aligning Printheads
Ink Cartridge and Printhead Status Messages
Ink Cartridge Status Messages
Printhead status messages
Solving Ink Supplies Problems
The front panel says to reset or replace a printhead
You Cannot Insert the Ink Cartridge Into the Printer
You Cannot Insert the Printhead Into the Printer
Maintaining and Cleaning the Printheads
Clean the printheads
Flex Contacts Cleaning Tool
Service Tests and Utilities
Introduction
Diagnostics - Self Test
Phone Support
Service Tests (Diagnostics)
Using the Front Panel
1. Scan Axis
Entering the Service Tests Menu
2. Paper Drive
3. Electronics Module
4. Carriage Assembly
5. Sensors
6. Rewinder
7. Ink Delivery System (IDS)
8. Service Station
10. Unit Information
9. I/O Information
11. EEROM Reset
12. Set Unit Configuration
13. Error 71:19 Recovery
14. Others
Service Utilities
Entering the Service Utilities Menu
1. Turn Drive Roller
2. Purge Tubes
3. Set SN
4. Reset Life Counters
5. Diagnostic Print
6. Set Date and Time
7. Enable/Disable Firewall
8. Reset User Life Counters
9. Disk Wipe DoD 5220.22OM
Service Calibrations
Service Calibrations
Using the Front Panel
Entering the Service Calibrations Menu
Scan Axis Calibration
Service Station Calibration
Paper Advance Calibration
Drop Detector Calibration
Line Sensor Calibration
Carriage PCA
Print Quality
Print Quality
Print Quality Troubleshooting Actions
Using the Front Panel
The Service Image Quality Diagnostic Print
What is the Service Image Quality Diagnostic Print?
Considerations for Printing the Diagnostic Print
Printing the Diagnostic Print
Reading the Diagnostic Print Results
Diagnostic Part 1: Printhead Reliability
Diagnostic Part 2: Printhead Alignment
Diagnostic Part 3: Printheads & Paper Advance
No Printing Defects Found in the Diagnostic Print
The Advanced Diagnostic Prints
Printing the Advanced Diagnostics Print
What are the Advanced Diagnostic Prints?
Reading the Advanced diagnostic Print Results
Paper Advance
Printhead Alignment
Nozzle Health
Force Drop Detection
Troubleshooting Print Quality Problems
Horizontal Lines Across the Image (Banding)
Print Quality General Advice
Lines are Missing, Too Thin, or Too Thick
Problems with Stepped Lines
Lines are discontinuous
Lines are Printed Double or in Wrong Colors
Lines are Blurred (Ink Bleeds from Lines)
Problems with Graininess
Paper is not Flat
Ink marks on the paper
Black and white prints do not look neutral
Horizontal lines at the end of a cut sheet print
Problems with the Edges of objects
Problems with Color Accuracy
Vertical lines of different colors
White spots on the print
Output Only Contains a Partial Print
Problems with Image Clipping
Some objects are missing from the printed image
A PDF file is clipped or objects are missing
Parts and Diagrams
Printer Support
Center Covers (Front)
Center Covers (Rear)
Right Cover
Left Cover
Right Hand Assemblies
Left Hand Assemblies
Carriage Assembly
Scan-Axis Assemblies
Paper Path Assemblies (Front)
Paper Path Assemblies (Rear)
Miscellaneous Parts
Removal and Installation
Introduction
Electrostatic Discharge (ESD) Precautions
Safety Precautions
Required Tools
Service Calibration Guide to Removal and Installation
The Service Calibration Matrix
Using the Service Calibration Guide
Performing the Service Calibrations and Diagnostic Tests
Window
Removal
Front Cover
Removal
Media Output Assembly
Removal
Right Front Trim
Removal
Left Front Trim
Removal
Right Ink Cartridge Door
Removal
Left Ink Cartridge Door
Removal
Right Cover
Removal
Left Cover
Removal
Rear Tray
Removal
Rear Cover
Removal
Media Lever
Removal
Media Lever Position Sensor
Removal
Cutter Assembly
Removal
Right Rear Tray Support
Removal
Left Rear Tray Support
Removal
Front Panel
Removal
Top Cover
Removal
Window Position Sensor
Removal
Ink Supply Tubes Support Rail
Removal
Service Station
Removal
Drop Detector
Removal
Aerosol Fan Assembly
Removal
Primer Assembly
Removal
PrintMech PCA
Removal
Pen to Paper Space (PPS) Solenoid
Removal
Spindle
Removal
Left Spindle Holder
Removal
Right Spindle Holder
Removal
Right Spindle Holder (rewinder included)
Removal
Installation
Clean Out Assembly
Removal
Out Of Paper Sensor
Removal
Left Roll Guide
Removal
Right Roll Guide
Removal
Encoder Strip (with spring and attachment nut)
Removal
Encoder Strip
Removal
Trailing Cable
Removal
Installation
Carriage Assembly (with or without Trailing Cable)
Removal
Carriage Rear Bushing
Removal
Belt Assembly
Removal
Scan-Axis Motor
Removal
Carriage Rail Oiler
Removal
Line Sensor
Removal
Carriage Cover (includes Carriage Latch)
Removal
Carriage PCA
Removal
Left Ink Supply Station
Removal
Ink Supply Tubes
Removal
Formatter
Removal
Electronics Module (Main PCA and PSU)
Removal
Starwheel Assembly
Removal
Print Zone Overdrive
Removal
Left Spittoon
Removal
Encoder Disk and Encoder Sensor
Removal
Installation
Media Advance Drive
Removal
Installation
Media Advance Roller
Removal
Pinchwheel Assembly
Removal
Installation
Pinch Roller
Removal
Left Starwheel Lifter
Removal
Right Starwheel Lifter
Removal
Starwheel Motor
Removal
Full Bleed Foam
Removal
Preventive Maintenance
Preventive Maintenance
Belt Swelling
Carriage Assembly Lubrication
Cleaning the Printer
Moisture on the Printer
Noisy Carriage Bushing
Cleaning the Drive Roller and Overdrive
General Cleaning
Level of Printer Usage
Preventive Maintenance Kits
Preventive Maintenance Kit #1
Preventive Maintenance Kit #2
Preventive Maintenance Kit #3
Preventive Maintenance Kit #4
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