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HP LaserJet M5025/M5035 MFP service manual

CE966A Service Manual View Service Manual

Table of Contents

Device comparison
Features comparison
Device parts
Interface ports
Device software
Supported operating systems
Supported printer drivers
Select the correct printer driver
Priority for print settings
Open the printer drivers
Software for Macintosh computers
Installation and configuration
Site requirements
Operating environment
I/O configuration
Network configuration
USB configuration
Installing printer memory
To install printer memory
Manage and maintain the device
Use the embedded Web server
Open the embedded Web server by using a network connection
Embedded Web server sections
Use HP Web Jetadmin software
Use the HP Printer Utility for Macintosh
Open the HP Printer Utility
HP Printer Utility features
Use the Administration menu
Information menu
Navigate the Administration menu
Default Job Options menu
Time/Scheduling menu
Management menu
Initial Setup menu
Device Behavior menu
Print Quality menu
Troubleshooting menu
Resets menu
Service menu
Use information pages
Configuring and verifying an IP address
Changing an IP address
Identifying the TCP/IP address
Verifying the TCP/IP configuration
Remote firmware updates
Manage supplies
Approximate print-cartridge replacement intervals
Manage the print cartridge
Supplies life
Replace supplies and parts
Change the print cartridge
Supply replacement guidelines
Perform preventive maintenance
Clean the device
Clean the exterior
Clean the scanner glass
Clean the scanner lid backing
Clean the ADF
Clean the print engine paper path
Theory of operation
MFP system overview
Print engine
Basic sequence of operation
Engine control system
Power-on sequence
Laser/scanner system
Image-formation system
Duplexing unit
Duplexing reverse/feed operation
Duplexing feed operation
Duplexing horizontal registration function
Duplexing unit jam detection
1 x 500-sheet and 3 x 500-sheet high-capacity input feeder
Pickup/feed operation
HCI pickup mechanism
Lift-up operation
Multiple-feed prevention mechanism
HCI jam detection
Scanner component
ADF simplex printing operation sequence
Input tray
ADF duplex printing operation sequence
Multifeed operation
End of a scan job operation
Paper pick and separation operation
Stapler/stacker component
Basic operation
Control system
Feed/stack system
Staple system
Removal and replacement
Removal and replacement strategy
Required tools
Types of screws
After performing service
Before performing service
Service approach
Parts removal order
User-replaceable parts
Print cartridge
ADF separation pad and pickup and feed roller assemblies (removal and replacement)
Transfer roller
Tray 1 pickup roller (multipurpose paper pickup roller)
Tray 1 separation pad assembly (multipurpose pad assembly)
Tray 2 and Tray 3 pickup rollers (paper pickup roller assembly)
Tray 2 and Tray 3 separation pad assembly (separation block assembly)
Tray 4, Tray 5, and Tray 6 pickup and feed rollers (paper feed roller assembly)
Formatter cover and cage
Hard drive
ADF assembly
ADF input tray sensors
Separation floor assembly
Jam cover
Hinge assemblies
Float assembly
White backing
Front end cover (cap)
Rear end cover (cap)
ADF PCA and wire harness
Input tray
Control panel
Scanner controller board (SCB) and cover
Scanner assembly
Glass assembly and top cover
Optic assembly
Page sensors
Transmission assemblies and slide rail
Stapler/stacker (HP LaserJet M5035xs only)
Stapler/stacker assembly
Stapler PCA
Rear cover
Left door
Output bin
Duplex cover
Left cover
Right and left rear covers
Front door and stapler unit cover
Output bin stay (support arm)
Rear inner cover
Stack cover
Stapler unit
Paper feed assembly (stapler)
Alignment and jogger guide assembly
Jogger guide unit
Front door interlock switch
Print engine (base unit)
Formatter cover
Face-down cover
Left door
Left upper cover
Rear cover
Front cover
Face-down side cover
Top inner cover
Front inner cover
Right door
Lower left cover
Left rear cover
Top cover
Right rear inner cover
Right rear cover
Left rear inner cover
Print cartridge door
Registration assembly
Fuser pressure release assembly
Paper delivery assembly
Paper feed assembly (base unit)
Fuser fan
Fuser motor
Low-voltage power supply assembly
Interconnect PCA assembly
High-voltage power supply
Lifter drive assembly
DC controller PCA
Upper cassette pickup assembly
Lower cassette drive assembly
Main motor
Lower cassette pickup assembly
High capacity input feeder
Front door (single tray unit only)
Right door
Back cover
Motor(s) and PCA(s)
Paper pickup assemblies
Right side tray rail(s)
Left side tray rail(s)
Lifter driver assembly
Basic troubleshooting checklist
Factors that affect device performance
Troubleshooting flowchart
Power-on self diagnostic tests
Step 1: Does READY appear on the control-panel display?
Step 2: Can you print a configuration page?
Step 3: Does the device copy?
Step 4: Does the job print as expected?
Step 5: Does the printer select media from the correct trays?
Control-panel message types
Control-panel messages
Replacement-parts configuration
DC controller (new or previously installed in another printer)
Formatter (new)
Formatter and dc controller
Guidelines for using paper
Supported media weights and sizes
Printing internal information pages
Jam locations
General paper-path and jam troubleshooting
Paper-path checklist
Jams in Tray 1
Jams in Tray 2, or Tray 3
Jams in the optional high capacity input feeder
Common causes of repeating jams
Solve general repeated jams
Jam recovery
Clear jams
Clear jams from the automatic document feeder (ADF)
Clear jams from the stapler/stacker
Clear jams from the output path
Clear jams from the optional duplexer
Clear jams from the print-cartridge area
Clear jams from the input-tray areas
Clear staple jams
Solving image-quality problems
Solve print-quality problems
Solve copy-quality problems
Solve copy problems
Troubleshooting communication interfaces
Check communications
Boot key sequences
Low-level boot key sequences
High-level boot key sequences
Mid-level boot key sequences
Control-panel boot sequence calibration
Engine test (formatter removed)
Service menu
Accessing the service menu
Service ID
Troubleshooting menu
Accessing the troubleshooting menu
Calibrate the scanner
Use the control panel
Control-panel layout
Home screen
Buttons on the touchscreen
Control-panel help system
Solve fax problems
Solve sending problems
Solve receiving problems
Solve e‑mail problems
Validate the LDAP gateway address
Validate the SMTP gateway address
Engine (base unit)
High capacity input feeder
Repetitive defect ruler
Interlocks and linkages
Print cartridge and MFP contacts
Known issues
Clearing a jam from the right (print cartridge) side
Control-panel ESD disruption
EIO device does not properly seat
Formatter cage does not properly seat
Loading Tray 2/3/4/5 with letter or A4 media
Print cartridge cannot be removed
RFU with a DC controller firmware update
RFU with a SCB firmware upgrade
The stapler/stacker only staples letter and A4 media
Dark or flickering control-panel display
False left door open error message
Fuser edge overheat slowdown
Parts and diagrams
How to use the parts lists and diagrams
Types of screws
Accessories, supplies, and whole unit components
Related documentation and software
Automatic document feeder (whole unit)
Front end cover (ADF)
Hinges (ADF)
Base assembly (ADF)
Backbone assembly (ADF)
Jam Cover (ADF)
Pickup roller assembly (ADF)
Separation pad assembly (ADF)
Separation floor assembly (ADF)
Scanner assembly base
Carriage assembly (scanner; optical assembly)
Scanner top assembly
Scanner controller board (SCB) assembly
Scanner lid sensor assembly
Scanner transmission drive assembly
Stapler/stacker assembly main body
Paper feed assembly (stapler/stacker)
Alignment and jogger assembly (stapler/stacker)
Stapler assembly (stapler/stacker)
Stapler/stacker PCA
Print engine external covers and panels
Cartridge door assembly (print engine)
Internal components (print engine 1 of 3)
Internal components (print engine; 2 of 3)
Internal components (print engine; 3 of 3)
Paper delivery assembly (print engine)
Lifter drive assembly (print engine)
Fuser drive assembly (print engine)
Lower drive assembly (print engine)
Upper cassette (print engine)
Lower cassette (print engine)
Upper cassette pickup assembly (print engine)
Lower cassette pickup assembly (print engine)
Registration assembly (print engine)
Paper feed assembly (print engine)
PCA assemblies (print engine)
Fuser (print engine)
Fuser pressure release assembly (print engine)
High capacity input (HCI) 1X500 feeder main body
High capacity input (HCI) 3X500 feeder main body
Lifter drive assembly (HCI)
Cassette (HCI)
Paper pickup assembly (HCI)
HCI PCA assemblies
Alphabetical parts list
Numerical parts list
Physical specifications
Electrical specifications
Acoustic emissions
Operating environment
Service and support
Hewlett-Packard limited warranty statement
Customer self repair warranty service
Print cartridge limited warranty statement
HP Customer Care
HP direct ordering for accessories or supplies
HP service agreements
HP service information
Online Services
Software utilities, drivers, and electronic information
Telephone support
HP Easy Printer Care software
HP support and information for Macintosh computers
HP maintenance agreements
On-site service agreements
Repacking the device
Extended warranty
Regulatory information
FCC regulations
Environmental product stewardship program
Ozone production
Paper use
Power consumption
Protecting the environment
Toner consumption
HP LaserJet print supplies
HP print supplies returns and recycling program information
Disposal of waste equipment by users in private households in the European Union
Material restrictions
For more information
Material Safety Data Sheet (MSDS)
Telecom statement
Declaration of conformity
Safety statements
Canadian DOC regulations
EMI statement (Korea)
EMI statement (Taiwan)
Laser safety
Laser statement for Finland
VCCI statement (Japan)

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