Partshere will process your on-line transaction via a secured socket layer technology with strong bits of encryption to provide you with a safe and secured transaction process. Please make sure to contact us if there are any issues with your purchases. Please agree to our terms and conditions to have your order processed right away.
Shipping approximations do not take in account ordering processing time, shipper unexpected delivery delays, user location miss-information or typos, delivery location type; i.e. rural, non-found, or etc.
Partshere reserves the right to ship via alternate carriers. Shipping rates included the cost of shipping plus a handling fee accrued by our warehouse department. We display international rates, but they may vary according to country, carrier, and destination location. Alternative shipping account numbers are not accepted due to our partnerships and product handling arrangements.
If your order has been shipped and is refused by you at time of delivery, you agree to pay a non-negotiable 25% restocking fee from invoice total, or $20.00 (whichever is more). If you do not want your order to be shipped, simply log into your account and cancel your order. Unfortunately, orders that have been processed cannot be cancelled. All orders or RMA are to be returned by the customer to our “returns department” for refunds or replacements; all returns are at the expense of the customer with their preferred carrier.
Note: Business Day is Monday through Friday, not included Saturday, Sunday, and Holiday.
New products carry the full manufacturer warranty. Warranties for used, open box, and refurbished products is no more than 90 days. All items labeled as Ref., or refurbished are, and should be in excellent working condition. If for any given reason items are defective, the vendor (subsidiary company) will honor and abide by the terms of the RMA policy or return merchandise policy stated.
If you are a reseller and would like to have your sales tax waived, please log into your account and enter your tax exempt status information, under tax exempt. If you would like to apply for tax exempt status, please fill out the Tax Exemption Certification and enter your reseller exempt status number on your log in account and fax us your certificate. We will file your certificate to document why sales taxes were not collected on your transaction(s). If you are a government entity, federal or state, please enter your tax exempt status on your account (tax exempt).
The Electronic Waste Recycling Act ("Act") became law in California on July 1, 2004. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by us and only applies to orders shipped within California.
The types of products that we are required to collect are HP printers, Copiers, and HP plotters. You may ship these items and mark the box “E-waste) or “Please Recycle” and we will properly dispose of your waste.
For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board's website at http://www.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html
When you purchase parts with (exchange), you must return the old part back to get your credit refund. You will always have an option to purchase the "no exchange / outright" part, which does not require return of core unit. All customers purchasing parts that require "exchange" will be allowed up to 20 days to return these parts. There will be no exception to our deadline. Failure to meet this deadline will cause your option to return the core and your credit refund to expire. Partshere, with your agreement, will automatically charge the value of the "no exchange" or "outright" item and give you an option to create the RMA on your vendor log-in account page.
Please be reminded that fuser cores with missing parts, or damaged beyond repair are not acceptable exchange items; we reserve the right to refuse to exchange such items. If you want to exchange an item, do not attempt to repair it; the item must be sent to us in "as is" condition. All items are inspected for physical damage and to ascertain that they have been sent to us "as is" condition. Partshere will automatically render an item unacceptable for exchange if item has been tampered with, missing parts, broken beyond repair, and/or wrong part returned. Please make sure you understand our policy and follow our return shipping instructions.
You agree to the terms and condition of our Core Return Agreement Form. To agree, please continue with your order. For any questions or concerns, please feel free to contact us.
You will receive store credit email from the websites’ RMA dept five (5) to seven (7) business days (processing time) after receipt of the product in our warehouse and your product has been cleared by our quality control dept.
Your store credit will be in the form of a refund to the same method of payment received. For example, if you used an AMX ending in xxxx1015, the refund will go to that exact AMX card.
You refund will be processed only after your return (RMA) product is fully inspected by a qualify technician, or a quality control agent and terms and conditions are met. This process prevents future (similar) returns and improves our customer service.
To return a product based upon Partshere’s replacement/return guarantee, you must call or fill in RMA request from our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Partshere will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 20 days within which return products must be received by Partshere... RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Partshere... Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Partshere’s Return Procedure will be breached and Partshere. will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
Partshere. will not refund to Customer the original shipping charges. In addition, Partshere. will assess a 25% restocking fee against the Customer's account on all non-defective returns for refund.
Physical damage to any product purchased at Partshere will effectively void the standard and/or Extended Warranty coverage.
Improper installation of maintenance kits may cause damage to your printer, copier, or office equipment. Parts physically damaged cannot be returned for refund, repair, or replacement without assessing a re-stoking fee. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage of our products.
A 25% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refund after 90 days.
Contact the original manufacturer for assistance for most products. Partshere does not provide tech support.
Customer(s) can expect order to be processed within approximately one to two "business" days provided the items are in stock and there are no problems with the payment verification. Partshere does not guarantee same day shipping. Orders will not be processed on weekends and holidays.
Partshere. does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock, without the authorization of the customer, at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith send to a customer. In that instance we will refund your credit/Debit card for the item, along with any applicable tax and shipping charges. An automated email will also be sent to your login account to alert you of the situation. Please note that in the rare instance that a backordered item occurs, your order's processing time will not be adversely affected.
Partshere will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check online status page for live updates.
Security is our main priority. All on-line transactions are sent through our secure server and encrypted with over 128-bit technology. Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
Partshere. respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mail you will receive from Partshere. is updates to any recent orders or information about Printers, Parts, or Toners; from which you have the option to subscribe to or unsubscribe to. This information is only to keep you up to date and you have the option to end it or start it (it’s up to you, not up to us), this option is under your account control features.
Customers may request a change to their order, provided your order has not already been charged. Please call during business hour to change your order or simply log into your account to modify your own orders. Please always have your order number ready. Please never request change order or provide any personal/confidential information via Email as we may not receive it in time and can be exposed to cyber space.
Customers may request a cancellation of their order, provided your order has not already been processed and shipped. Please call during our business hour to cancel your order. If your account has already been charged, you will receive a credit back to your account within approximately 1-2 business days. Please never request cancel order via Email as we may not receive it in time.
We do not currently have a reseller or discount program available at this time. Partshere currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
All customers who are tax exempt must send in or fill in their tax exempt information during account set up to avoid paying taxes. For more information, please refer to “sales tax” info above.
Partshere. product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research.
Partshere strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Partshere. at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on Partshere. are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one's own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
By accepting delivery of any product delivered from Partshere., you ("Customer") agree to be bound by the terms and conditions listed below. You and Partshere agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Partshere... Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Partshere. or its affiliate gateway partners. If you are currently purchasing an item and have to agree to this policy, than the current vendor is a gateway partner of Partshere. and this agreement is binding.
We offer HP Care Pack – Extended service agreement contract for HP products. Information pertaining to the HP Care Pack is obtained by Partshere.com from manufacturers and others reliable industry sources that support the HP Care Pack agreement. Partshere makes no representations or warranties with respect to the performance of the products and the accuracy of the information, and any and all warranties, whether oral or written, express or implied, are hereby expressly disclaimed by Partshere.com, including, but not limited to, warranties of merchantability and fitness for a particular purpose and liability arising from errors and/or omissions in the information. It is your sole responsibility to evaluate the accuracy of, completeness, and usefulness of the information. Such information is provided strictly by the manufacturer of the HP Care Pack program, Hewlett-Packard.
Vendor Drop Ship Product: If there is no stock in a Partshere. affiliate warehouse, this item will ship directly from the manufacturer and is subject to availability at the vendor location. Because it must be handled separately from products that ship from Partshere or directly from other manufacturers, you will also receive multiple order numbers when you place an order if there is other products on your order that ship from Partshere. or from other manufacturers. Please be advised that you will not incur any additional handling charges as a result. Minimum order quantities may apply.
A chargeback is when a bank forcibly reverses a credit card transaction, returning funds to the cardholder; this is known as a chargeback. Chargebacks are usually performed when fraudulent purchases have been made on a person’s credit card. Also, chargebacks may also happen when a customer violates a company’s policy and forces a refund through his/her bank. This action is against our policy and you are still responsible to adhere to the terms and conditions of your purchase. Sometimes, consumers may accidentally request a chargeback for unknown reason; as a result, it is possible to interpret such action as consumer “fraud”.
When Secured Account receives a chargeback notice, the account in which the service was purchased is immediately blocked. Open RMA’s will be placed on hold and customer support will be channeled through your chargeback bank. Secured Account considers chargebacks to be the result of fraud; since fraudulent purchases go hand-in-hand with malware and phishing we immediate termination of all services related to the chargeback in order to protect our customers from credit card fraud.
To undo a chargeback, you must contact your credit card provider and issue a chargeback reversal. Reversing the chargeback is the way to restore a blocked account or restore an RMA related issue. Chargeback reversal notices are often sent by postal mail, which can result in days without access to the account or its services; when contacting your provider please ensure they fax a copy of the paperwork to your on-line store vendor to allow us to restore account access as quickly as possible. Secured Account is more than willing to help you resolve the issue. Remember, restore a blocked account or get vendor customer support by reversing your chargeback. A chargeback reversal returns the initial funds to us, cancels the penalty fee we receive for “allowing” fraud to be committed, and generally erases any “black marks” against us for the transaction.
Partshere offer our customers a 30-day satisfaction replacement or refund guarantee on all purchases and a 90 day replacement only (upon parts availability or alternate options) warranty.Except:
Partshere.com is a secured gateway only. Products sold by Partshere. Are not manufactured by Partshere... The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). Partshere assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. Partshere MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Partshere DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
IN ALL CIRCUMSTANCES, Partshere and its representatives, MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Partshere SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Partshere SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Partshere. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. 5. GENERAL.
Payment Terms; Orders: An order is not binding upon Partshere until it is accepted; Partshere. must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, wire transfer, or some other method prearranged with Partshere... You agree to pay the amount(s) due as specified on the invoice.
Your total cost for purchase of any product will include shipping and handling charges shown on the Partshere.com invoice.
Our website is updated frequently to ensure that you'll view the latest products and pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. We are unable to make a price adjustment after an order has shipped. However, if you notify Partshere prior to the shipment of your order, we would be happy to make the price adjustment for you.
Partshere will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- exempting software-- and risk of loss passes to the Customer upon delivery to the carrier. Partshere reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Partshere to sign appropriate documents on Customer's behalf to permit Partshere. to protect its purchase money security interest. Title to software or extended warranties will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Partshere will advise Customer of estimated shipping dates, but Partshere will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of Godor public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
When a disputed Chargeback transaction is filed, such dispute is to be held within the terms and conditions of this contractual agreement. Whenever a chargeback from a credit card bank clears or money is returned to you (the customer), terms and conditions of this contract have to be met in order to relieve you from legal responsibilities. For example, if a chargeback is filed and you are in possession of the item shipped to you or per your request, to your customer; you are responsible for the payment or return (at your expense) of that item. It is illegal and can be considered “theft” if you order a part from us, file a chargeback, and keep the part (goods purchased). Your account will accrue payment late fees at a rate of 20% monthly, from invoice total if part(s) are not returned.
Petty Theft (Penal Code 484) and Grand Theft (Penal Code 487) are the two most commonly charged theft offenses. The only difference between petty theft and grand theft is the value of the allegedly stolen property – if the allegedly stolen property has a value of $400 or more grand theft may be charged.
If a disputed transaction is filed and you get a chargeback reversal, you agree to return the items purchased back to our RMA department (listed on Returns section) at your own expense to avoid legal recourse.
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Partshere and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Partshere and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, and equity or otherwise, against Partshere. that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with the Partshere’s invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Partshere, and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Partshere. and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.Thank you for doing business with Partshere.com.