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HP DesignJet 5000 series troubleshooting


To better help our customers - this HP DesignJet 5000 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine.

Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).

P/s use our SmartSearch to locate your part number.


  • Troubleshooting and system error codes
    • Troubleshooting System Error Codes
    • Performing a Service Test on a Failed Assembly
    • Performing the Necessary Service Calibrations
    • Troubleshooting Initialization - Self Diagnostic Errors
    • ALL the Front-Panel LEDs are Lit but Nothing Else Happens
    • Printhead Crashes/Smears on High Density Prints
    • Banding due to Ink Cartridge replacement while printing
    • Magenta Bleeding on HP Photo Imaging Gloss when using
    • Loss of Gloss on HP Photo Imaging
    • Wrinkles and scratches (cockle) when using HP
    • Dry Cockle on High Density Prints Using Paper Based Media
    • Worm marks (cockle) on part of plots on paper based media
    • How to Navigate through the Front Panel Menus
    • System Error Codes
    • 01002D (Non-Continuable)
    • 010023 (Non-Continuable)
    • 010090 (Continuable)
    • 010091 (Continuable)
    • 010092 (Continuable)
    • 0A0050 (Non-Continuable)
    • 0A0060 (Non-Continuable)
    • 0A0070 (Continuable)
    • 0C0032 (Continuable)
    • 0D0000 (Continuable)
    • 0D0002 (Continuable)
    • 0FXXXX (Non-Continuable)
    • System Error Codes During Initialization

  • Troubleshooting supplies and service tests
    • What are HP Ink Supplies?
    • General Information About HP Ink Supplies
    • Some General Precautions When Handling HP Ink Supplies
    • Priming the Ink System
    • When Should You Replace the HP Ink Supplies?
    • The Front Panel Display
    • Obtaining Ink Cartridge Information
    • Obtaining Printhead Information
    • Status Codes and Messages
    • Error Status Messages
    • Diagnostics - Self Test
    • Service Tests (Diagnostics)
    • Service Utilities

  • Service Calibrations
    • Service Calibrations
    • Entering the Service Calibrations Menu
    • Carriage Height Calibration
    • Calibration Error Codes

  • Print Quality and media
    • Print Quality
    • How to Use the Diagnostic Print
    • What is the Diagnostic Print?
    • Considerations for Printing the Diagnostic Print.
    • Printing the Diagnostic Print
    • Print Quality Problems
    • Media


C6095A HP HP DesignJet 5000 - 60-inch Printer Supplies
Part Number Description Price
#81 YIELD BLACK INK $254.59
#81 YIELD BLACK INK (COMPATIBLE) $175.03
#81 YEILD CYAN INK $254.59
#81 YEILD CYAN INK (COMPATIBLE) $175.03
#81 YEILD MAGENTA $254.59
#81 YEILD MAGENTA (COMPATIBLE) $175.03
#81 YEILD YELLOW INK $254.59
#81 YEILD YELLOW INK (COMPATIBLE) $175.03
#81 YEILD LT CYAN INK $254.59
#81 YEILD LT CYAN INK (COMPATIBLE) $175.03
#81 YEILD LT MAGENTA $254.59
#81 YEILD LT MAGENTA (COMPATIBLE) $175.03
Main logic PC board - Includes IDS (ink delivery system) board cable $503.00
Air pressurization system (APS) $136.40
Ink Supply Station (ISS) - Includes grounding strip $85.00
Belt Tensioner Kit - Keeps Carriage Belt Tight - Includes order replacement pn: q1251-60267 $75.00
CUTTER ASSY -RC ROHS COMPLIANT $210.00
Setup printhead kit - Used to prime the ink tubes - Includes 6 setup printheads $42.00
Adapter for 3-inch paper roll (package of 2 adapters) $25.00
Printhead carriage assembly - Includes carriage, carriage height tool, cutter assembly, carriage position sensor and line sensor $821.00
Printhead carriage assembly - Includes carriage, carriage height tool, cutter assembly, carriage position sensor and line sensor $821.00
Maintenance kit - Includes lubricant, cleaning supplies and lens cover assemblies $85.00
Maintenance kit - Includes lubricant, cleaning supplies and lens cover assemblies $85.00
Hard drive (Version A.02.18) - Includes data cable and power cable $200.00
Hard drive (Version A.02.18) - Includes data cable and power cable $200.00
Power supply PC board $379.00
Power supply PC board $379.00
Printhead carriage assembly - Includes carriage, carriage height tool, cutter assembly, carriage position sensor and line sensor $890.00
Printhead carriage assembly - Includes carriage, carriage height tool, cutter assembly, carriage position sensor and line sensor $890.00
Hard drive (Version A.02.18) - Includes data cable and power cable $233.00
Hard drive (Version A.02.18) - Includes data cable and power cable $233.00
Hard drive (Version A.02.18) - Includes data cable and power cable $233.00
Hard drive (Version A.02.18) - Includes data cable and power cable $233.00
Ink Tubes Assembly - Includes 6 ink tubes complete with hardware assemblies at both ends (carriage crane and ink supply station crane) , 6 setup pens, ink leak detector system components, carrier clip, ISS housing foam - 60in (152.4cm) $490.00
External JetDirect 300X LAN interface module - Interfaces a parallel printer to an ethernet 10Base-T (RJ-45) or 100Base-TX (RJ-45) LAN $240.00
JetDirect connectivity card - Has one USB port, one serial (DB9) port, and one LocalTalk port $245.00
JetDirect connectivity card - Has one USB port, one serial (DB9) port, and one LocalTalk port - Plugs in one of the EIO slots on selected DesignJet and LaserJet printers $245.00
JetDirect 610N internal print server (10Base-T and 100Base-TX) LAN interface board - Plugs into peripheral EIO slot - Has a RJ-45 connector $90.00
JetDirect 615N internal print server (10Base-T and 100Base-TX) LAN interface board - Plugs into peripheral EIO slot - Has a RJ-45 connector $135.00
JetDirect 680N internal wireless IEEE-802.11b (Wi-Fi) print server - Plugs into peripheral EIO slot $497.00
JetDirect 610N Internal Print Server (10Base-T and 100Base-TX) LAN Interface Board - Has one RJ-45 connector replaced by 620N $195.00
JetDirect 620N internal print server LAN interface board - 10Base-T and 100Base-TX - Plugs into peripheral EIO slot, has RJ-45 connector. $305.00
Power supply PC board $375.00
Carriage belt - Long belt attached to the carriage - 60 inches $95.00
60-inch rollfeed spindle rod assembly for DesignJet 5000 series - Includes spindle, hubs, and end caps $120.00
#81 YIELD BLACK INK $182.40
#81 YIELD BLACK INK (COMPATIBLE) $125.40
#81 YEILD CYAN INK $182.40
#81 YEILD CYAN INK (COMPATIBLE) $125.40
#81 YEILD MAGENTA INK $182.40
#81 YEILD MAGENTA INK (COMPATIBLE) $125.40
#81 YEILD YELLOW INK $182.48
#81 YEILD YELLOW INK (COMPATIBLE) $125.45
#81 YEILD LT CYAN INK $182.40
#81 YEILD LT CYAN INK (COMPATIBLE) $125.40
#81 YEILD LT MAGENTA INK $182.40
#81 YEILD LT MAGENTA INK (COMPATIBLE) $125.40
#83 UV YEILD BLACK INK $270.55
#83 UV YEILD BLACK INK (COMPATIBLE) $186.00
#83 UV YEILD CYAN INK $255.35
#83 UV YEILD CYAN INK (COMPATIBLE) $175.55
#83 UV YEILD MAGENTA INK $255.35
#83 UV YEILD MAGENTA INK (COMPATIBLE) $175.55
#83 UV YEILD YELLOW INK $255.35
#83 UV YEILD YELLOW INK (COMPATIBLE) $175.55
#83 UVLT CYAN INK $255.35
#83 UVLT CYAN INK (COMPATIBLE) $175.55
#83 UV LT MAGENTA INK $270.55
#83 UV LT MAGENTA INK (COMPATIBLE) $186.00
#81 LT MGNTA PRINTHEAD (COMPATIBLE) $86.21

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